Patient Flow Coordinator, Transfer Center, Full Time, 12 Hour PM

UC Health (Cincinnati); Cincinnati (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

UC Health is seeking a Bed Board and Transfer Center Coordinator for the night shift at University of Cincinnati Medical Center. The role supports the ER and Level III Trauma Center, coordinating patient transfers and bed management to ensure timely admissions and throughput.

High school diploma or GED is required, with preferred associate or bachelor’s degree and 3–5 years of customer service experience. Join a system known for comprehensive care and collaboration across hospital units,

Qualifications

• High school diploma or GED required.
• Associates or Bachelor's degree preferred.
• 3-5 years of equivalent customer service experience.

Responsibilities

• Facilitate processes daily to expedite patient movement within the hospital and to accept new patients in the healthcare system without delay.
• Coordinate and optimize transfer of patients in collaboration with the multidisciplinary team.
• Serve as bed management contact for admissions concerns and ensure throughput on units.

Education

High School Diploma or GED

Associates or Bachelors preferred

3-5 years customer service experience

Job description

Bed Board and Transfer Center Coordinator, Night Shift, Transfer Center

UC Health is hiring a full-time Bed Board and Transfer Center Coordinator for the Transfer Center for the night shift at University of Cincinnati Medical Center.

The Bed Board and Transfer Center Coordinator will support the Medical Centers emergency room (ER) and Level III Trauma Center, delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures.

About University of Cincinnati Medical Center

As part of the Clifton Campus of UC Health, Greater Cincinnati's academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati.

UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati's only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment's notice for a wide variety of the most complex medical conditions and injuries. UC Health is an EEO employer.

Unit Details

• Collaborates with every unit in UCMC
• Complex problem solving
• Unit is expecting to grow to system wide

• Facilitate processes daily to expedite patient movement within the hospital and to accept new patients in the healthcare system without delay.
• While collaborating with the multi-disciplinary team, and adhering to patient centered care principles, facilitates transfers of patients throughout the organization.
• Coordinates, prioritizes, and optimizes patient flow activities.
• Expedites patient transfers from outside hospitals coordinating the connection of accurate physicians to maintain an optimized referral center within UC Health.
• Provide overall direction/guidance/coordination to health care providers in the achievement of patient movement.
• Collaborate with MD, Care Coordinator, and the software system to ensure timely coordination of transfer.
• Assist as needed with the transfer of patients to a higher or lower level of care.
• Serve as contact person for bed management for any admission concerns. Ensure throughput on units and compliance with the transfer process.
• Function as a department team member to support unit and hospital goals.
• Able to prioritize and perform multiple tasks effectively in a time sensitive environment to achieve optimal outcomes.
• Coordinate and collaborate with physicians, all hospital nursing units, transportation and environmental services regarding bed placement.
• Communicate with clinical unit nursing staff the new admission information and develop a plan for acceptance of the new admission within 30 minutes.
• During high call volume or limited bed capacity, remains calm and provides solutions effectively - demonstrates a strong ability to identify, analyze and solve problems.
• Interact with others in a courteous and tactful manner, displaying respect, trust and caring.
• Listen effectively, recognize and accept constructive criticism and is open to opposing points of view.
• Promote team momentum, enthusiasm and UC Health PRIIDE values.
• Seek to make improvements in work and assure that those improvements align with departmental and organizational strategy.

High School Diploma or GED required; Associates or Bachelors preferred.

3-5 years equivalent customer service experience