Patient Flow Coordinator - Centralized Transport

CoxHealth; Springfield (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

CoxHealth seeks a Night Shift Dispatcher to coordinate the daily operations of patient transportation within a hospital setting. You will manage dispatch, monitor requests, and assign staff using hospital software, ensuring timely and patient-focused service.

You may assist with transports during peak periods when needed. Ideal candidates bring a high school diploma or equivalent and at least 6 months of hospital transport experience, plus strong organizational and communication skills and basic

Qualifications

• Requires: High school diploma or equivalent.
• Requires at least 6 months of patient transport or related hospital experience.
• Strong organizational and communication abilities.
• Ability to troubleshoot systems and coordinate staff under pressure.

Responsibilities

• Coordinate and monitor patient transportation services in hospital settings.
• Dispatch and manage transportation requests and assign transport staff using software.
• Provide excellent customer service on floor or by phone; assist during high-volume times if resources permit.

Skills

Organizational skills

Interpersonal skills

Problem solving

Communication

Customer service

Time management

Attention to detail

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Facility:CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807Department:1156 Centralized Patient Transport SGFScheduled Weekly Hours:0Hours:10:00 PM - 6:30 AMWork Shift:Night Shift (United States of America)CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:Named one of Modern Healthcare’s Best Places to work five times.Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.Acknowledged by Forbes as one of the Best Employers for New Grads.Healthcare Innovation's Top Companies to Work for in Healthcare (2025).BenefitsMedical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)For a comprehensive list of benefits, please click here: Benefits | CoxHealthJob Description:Responsible for the effective daily coordination and monitoring of Patient Transportation services in a hospital environment through timely and accurate dispatch, management of customer transportation requests and efficient assignments of transport personnel utilizing the software applications. Ensure positive patient, requestor and transporter satisfaction by providing excellent customer service on the floor or on the phone. If resources are available, the dispatcher may be asked to assist with patient transports during high volume times.Education: Required: High school diploma or equivalent Experience: Required: 6 months of patient transport or related hospital experience Skills: Organizational skills necessary to plan, organize, coordinate and direct the activities of transport requests and staff productivity Basic computer skills; ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues Analytical ability to constantly evaluate task and personnel status; interpret demand and response times in accordance with patient acuity and personnel availability Mental ability to provide excellent judgment for problem solving related to response time and performance of staff coordination of activities related to Patient Transportation Services; enforcement of policies under emergency or stressful situations Excellent interpersonal skills necessary to interact, motivate and communicate with a wide range of staff and hospital personnel in a professional manner; guest relation’s skills must be strong, genuine and noticeable Flexible work schedule Licensure/Certification/Registration: N/A