Patient Flow Coordinator - Centralized Transport

L.E. Cox Medical Centers; Springfield (MO); On-site; USD 36,000 - 42,000; Full time

Job summary

CoxHealth is seeking a dispatcher to oversee daily coordination and monitoring of Patient Transportation services in a hospital setting. You will handle dispatch, respond to transport requests, and assign transport staff to ensure timely patient movement and satisfaction across units.

Responsibilities include ensuring accurate scheduling, coordinating with floor staff, and maintaining excellent customer service on the floor and by phone.

Qualifications

• Proven ability to coordinate and monitor patient transport requests.
• Ability to troubleshoot system problems related to computer/software.
• Strong organizational and scheduling skills.
• Analytical mindset for responding to patient acuity and transport demands.

Responsibilities

• Coordinate and monitor patient transportation requests and staff assignments.
• Dispatch and assign transport personnel efficiently using hospital software.
• Provide excellent customer service on unit floors or via phone.
• Assist with patient transports during high-volume periods when resources allow.

Skills

Organizational skills

Computer skills

Troubleshooting

Analytical ability

Interpersonal skills

Flexible schedule

Education

High school diploma or equivalent

Job description

Facility:

Facility: CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807 Department: 1156 Centralized Patient Transport SGF Scheduled Weekly Hours: 0 Hours: 10:00 PM - 6:30 AM Work Shift: Night Shift.

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics.

CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits:

Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week) For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:

Responsible for the effective daily coordination and monitoring of Patient Transportation services in a hospital environment through timely and accurate dispatch, management of customer transportation requests and efficient assignments of transport personnel utilizing the software applications. Ensure positive patient, requestor and transporter satisfaction by providing excellent customer service on the floor or on the phone. If resources are available, the dispatcher may be asked to assist with patient transports during high volume times.

Education:

• Required: High school diploma or equivalent

Experience:

• Required: 6 months of patient transport or related hospital experience

Skills:

• Organizational skills necessary to plan, organize, coordinate and direct the activities of transport requests and staff productivity
• Basic computer skills; ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues
• Analytical ability to constantly evaluate task and personnel status; interpret demand and response times in accordance with patient acuity and personnel availability
• Mental ability to provide excellent judgment for problem solving related to response time and performance of staff coordination of activities related to Patient Transportation Services; enforcement of policies under emergency or stressful situations
• Excellent interpersonal skills necessary to interact, motivate and communicate with a wide range of staff and hospital personnel in a professional manner; guest relation’s skills must be strong, genuine and noticeable
• Flexible work schedule

Licensure/Certification/Registration:

N/A

Company Culture:

Are you ready to make a meaningful impact in your community? At CoxHealth, we don’t just provide medical services; we've created an atmosphere where innovation, collaboration, values, and excellence come together to transform lives. Whether you desire to work in a clinical or non-clinical capacity, CoxHealth has the perfect position for you! CoxHealth is the region’s employer of choice because we keep our mission, vision, and values in mind with every decision for our employees and our patients. OUR MISSION To improve the health of the communities we serve. OUR VISION To be the best for those who need us. OUR VALUES Safety, compassion, respect, and integrity. CoxHealth is the area leader in health care and community involvement, with six hospitals, more than 80 clinics, five ERs and more than 14,000 employees throughout southwest Missouri. We offer a wide range of treatments and services to help with whatever health needs you might have. Whether you're about to become a parent, have an illness or need medical information, we’re here for you. And if your goal is to live a healthy, balanced life with the best tools available, we can help with that, too. We know that your health and the health of your loved ones are some of the most personal, important parts of your life. That's why we keep our Mission, Vision and Values at the center of everything we do, every day. Thank you for choosing CoxHealth.