Patient Flow & Care Admin Specialist

UnityPoint Health; West Des Moines (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Parental leave

401K matching

Employee recognition program

Dental insurance

Health insurance

Paid holidays

Short/long-term disability

Pet insurance

Tuition reimbursement

Adoption assistance

Job summary

UnityPoint Health in West Des Moines, IA is seeking a Health Unit Assistant to serve as the central point of contact for staff, patients, families, and departments. You will manage administrative tasks, support patient flow, and coordinate unit activities to keep operations running smoothly in a fast-paced healthcare environment.

The role emphasizes strong communication, attention to detail, and organizational skills, with shifts including holiday and every 3rd weekend rotation.

Qualifications

• High school graduate or equivalent.
• 1 year of clerical, customer service or related healthcare experience required.
• Fluent English; strong communication and multitasking abilities.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Welcome and assist patients, visitors, and staff with professionalism.
• Answer and route phone calls and unit communications promptly and accurately.
• Manage multiple tasks with accuracy and attention to detail.
• Update and maintain patient records in the EHR per privacy standards.
• Support patient flow by coordinating admissions, transfers, and discharges with nursing and admitting staff.
• Assist with scheduling diagnostic tests, procedures, and follow-up appointments.
• Communicate clearly with multidisciplinary team members to support patient care and safety.
• Handle confidential information with discretion and maintain professionalism.

Skills

Communication skills

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

UnityPoint Health in West Des Moines, IA is seeking a Health Unit Assistant to serve as the central point of contact for staff, patients, families, and departments. You will manage administrative tasks, support patient flow, and coordinate unit activities to keep operations running smoothly in a fast-paced healthcare environment.

The role emphasizes strong communication, attention to detail, and organizational skills, with shifts including holiday and every 3rd weekend rotation.