Patient-First Software Support Specialist (Hybrid)

CompuGroup Medical SE & Co. KGaA; Columbia (SC); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401(k) with employer matching

Personal Time Off

Job summary

A healthcare technology company seeks a Software Support Specialist to enhance customer experiences. Responsibilities include responding to customer inquiries, documenting interactions, and creating support articles. Candidates must have at least one year of customer service experience and knowledge of medical terminology. This position offers a hybrid work model along with benefits like medical and dental coverage and 401(k) matching. Join us to shape the future of digital healthcare and make a difference.

Qualifications

• One year of customer service experience required.
• Ability to thrive in a high call volume environment.
• Experience with Practice Management and medical office workflow preferred.

Responsibilities

• Respond to customer requests promptly.
• Document customer interactions clearly in the CRM system.
• Create knowledge base articles for customer support.

Skills

Customer service skills

Knowledge of medical terminology

Troubleshooting ability

Ability to manage multiple tasks

Job description

A healthcare technology company seeks a Software Support Specialist to enhance customer experiences. Responsibilities include responding to customer inquiries, documenting interactions, and creating support articles. Candidates must have at least one year of customer service experience and knowledge of medical terminology. This position offers a hybrid work model along with benefits like medical and dental coverage and 401(k) matching. Join us to shape the future of digital healthcare and make a difference.