Patient-First Front Desk Specialist — Family Medicine

EMrecruits; Fayetteville (NC); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Job summary

EMrecruits in Fayetteville, NC is seeking a Front Desk Medical Receptionist for a physician-led Family Medicine practice. This full-time position offers a Monday–Friday 9:00 AM–6:00 PM schedule with some early/late flexibility to 8 AM–5 PM or 7 AM–4 PM.

You will greet patients, handle check-in/check-out, schedule appointments, verify insurance, collect co-pays, and maintain accurate records in a modern EHR system. A customer-service oriented, organized, and compassionate demeanor is essential.

Qualifications

• High school diploma or equivalent required.
• Prior medical office or customer service experience preferred.
• Familiarity with EHR systems in healthcare is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized.
• Professional, compassionate, and patient-centered demeanor.

Responsibilities

• Greet patients warmly and assist with check-in/check-out.
• Answer phones, schedule appointments, and manage provider calendars.
• Verify insurance information and collect co-pays.
• Maintain accurate patient records and update demographics.
• Assist with prior authorizations, referrals, and medical forms.
• Support clinical staff with administrative tasks.
• Ensure privacy, safety, and practice protocols compliance.
• Provide excellent customer service in a fast-paced outpatient setting.

Skills

Customer service

Phone etiquette

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

EHR systems

Job description

EMrecruits in Fayetteville, NC is seeking a Front Desk Medical Receptionist for a physician-led Family Medicine practice. This full-time position offers a Monday–Friday 9:00 AM–6:00 PM schedule with some early/late flexibility to 8 AM–5 PM or 7 AM–4 PM.

You will greet patients, handle check-in/check-out, schedule appointments, verify insurance, collect co-pays, and maintain accurate records in a modern EHR system. A customer-service oriented, organized, and compassionate demeanor is essential.