Patient-First Front Desk Specialist

Henry Ford Health; Farmington Hills (MI); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Henry Ford Health is hiring a Front Desk Professional in Farmington Hills, MI. This role focuses on greeting patients, managing check-in/out, and ensuring smooth office operations within a primary care team.

You will verify demographics, obtain authorizations, schedule appointments, handle daily charges, and collect co-pays with accuracy. Strong customer service and organizational skills are essential for delivering exceptional patient experiences.

Formación

• Education/Experience: High school diploma or equivalent, OR one year of applicable cumulative, job-specific experience.
• Medical Office Experience: Preferred, but not required.
• Attention to Detail: A commitment to accuracy when handling patient information, scheduling, documentation, and financial transactions.
• Customer Service Skills: A friendly, professional approach and a genuine desire to help patients feel welcomed and supported.
• Organization & Teamwork: The ability to manage multiple responsibilities, adapt to a busy environment, and work collaboratively with others.

Responsabilidades

• Create a Welcoming Patient Experience: Greet patients and visitors with warmth and professionalism, manage check-in and checkout, and ensure all required documentation is completed accurately and efficiently.
• Keep the Details on Track: Verify and update patient demographic information, obtain and confirm authorizations and precertifications, process medical record release requests, and schedule and confirm appointments.
• Support Accurate Financial Operations: Enter, review, and submit daily charges for patient procedures and services, collect patient co-payments, and reconcile daily reports and deposits with accuracy and attention to detail.
• Keep Our Clinic Running Smoothly: Provide essential administrative and clerical support to your assigned area, helping our healthcare team stay organized, efficient, and focused on delivering outstanding patient care.
• Make a Difference Every Day: Bring a positive attitude, a commitment to excellent customer service, and a patient-first mindset to every interaction.

Conocimientos

Customer service

Attention to detail

Organization

Teamwork

Educación

High school diploma or equivalent

One year of job-specific experience

Descripción del empleo

Henry Ford Health is hiring a Front Desk Professional in Farmington Hills, MI. This role focuses on greeting patients, managing check-in/out, and ensuring smooth office operations within a primary care team.

You will verify demographics, obtain authorizations, schedule appointments, handle daily charges, and collect co-pays with accuracy. Strong customer service and organizational skills are essential for delivering exceptional patient experiences.