Patient Concierge & Front Desk — Primary Care Clinic

Henry Ford Health; Farmington Hills (MI); On-site; USD 31,000 - 42,000; Full time

Job summary

Henry Ford Health is seeking a Front Desk professional for its Farmington Hills primary care clinic. The role focuses on warm patient greetings, accurate check-in/out, documentation collection, and seamless scheduling to support exceptional patient care.

Responsibilities include verifying demographics, obtaining authorizations, processing medical records, handling charges, co-pays, and daily reconciliations, and providing broad administrative support to the care team.

Qualifications

• Greet patients warmly, check in/out, and gather documentation for a seamless patient experience.
• Verify and enter demographics, obtain authorizations, process medical record releases, and schedule appointments.
• Enter charges, collect co-pays, and reconcile daily reports and deposits for accuracy.
• Provide administrative support to empower the care team.

Responsibilities

• Greet patients and visitors, check them in/out, and collect required documents.
• Verify demographics and authorizations; schedule and confirm appointments.
• Enter charges for procedures; collect co-pays; reconcile daily deposits and reports.
• Support clinic operations to ensure smooth patient care.

Skills

Customer service

Front desk

Medical scheduling

Data entry accuracy

Demographics verification

Education

High school equivalency

1 year related experience

Medical office experience preferred

Job description

Henry Ford Health is seeking a Front Desk professional for its Farmington Hills primary care clinic. The role focuses on warm patient greetings, accurate check-in/out, documentation collection, and seamless scheduling to support exceptional patient care.

Responsibilities include verifying demographics, obtaining authorizations, processing medical records, handling charges, co-pays, and daily reconciliations, and providing broad administrative support to the care team.