Patient-First Front Desk Pro for Orthopedics Clinic

Ventura Orthopedics Inc.; Simi Valley (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance Benefits

401(k) Retirement Plan

Uniform Allowance

Professional Development Opportunities

Supportive Team Environment

Career Growth Opportunities

Competitive Compensation

Job summary

Ventura Orthopedics Inc. is seeking a friendly Front Desk Receptionist to be the first smile our patients see and to support daily clinic operations in Simi Valley.

You will check in patients, collect demographics and insurance information, schedule appointments, and coordinate between patients and care teams in a fast-paced orthopedic environment, delivering exceptional customer service every day.

Qualifications

• 12 to 18 months of customer service, medical office, receptionist, front office, or related experience preferred.
• High School Diploma or GED required.
• Proficiency with computers, office equipment, and data entry systems.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Check in patients accurately and efficiently
• Welcome patients and provide exceptional customer service
• Verify and update patient demographics and insurance information
• Collect patient balances, co-payments, co-insurance, and surgery fees
• Schedule walk-in appointments as needed
• Verify no-show appointments and update scheduling records
• Log and track films and other medical records received
• Obtain and verify eligibility and benefits (E&B) when necessary
• Scan and upload patient documents, identification, and insurance cards
• Verify claims mailing addresses and patient information
• Perform partial CPQ data entry in designated systems
• Update MBC forms annually as required
• Verify daily cash logs and payment records
• Maintain a clean, organized, and welcoming lobby area
• Serve as a liaison between patients, providers, medical assistants, and clinic staff
• Assist with additional administrative duties as assigned

Skills

Customer service

Communication

Multitasking

Professionalism

Education

High School Diploma or GED

Job description

Ventura Orthopedics Inc. is seeking a friendly Front Desk Receptionist to be the first smile our patients see and to support daily clinic operations in Simi Valley.

You will check in patients, collect demographics and insurance information, schedule appointments, and coordinate between patients and care teams in a fast-paced orthopedic environment, delivering exceptional customer service every day.