Patient-First Front Desk Coordinator — Scheduling & Care

OneOncology; Sound Beach (NY); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health Insurance on day 1

Dental Insurance

Vision Insurance

Life Insurance

Short-term disability

Long-term disability

401k Plan

PTO

8 paid holidays (2 floating)

Job summary

New York Health in Mt. Sinai, NY is seeking a Medical Front Desk Receptionist to join a busy Primary Care office on Long Island. The role handles opening/closing, patient greeting, appointment scheduling, co-pays, and EMR record maintenance.

You will work Mon-Thu 4/10 hr shifts with Fridays off, support care team communications, ensure HIPAA privacy, and contribute to daily office operations. A High School diploma with reception experience is required; a Bachelor's is preferred.

Qualifications

• High School diploma with at least 2 years of patient-facing reception experience.
• Bachelor’s Degree preferred.
• Excellent oral and written communication skills.
• Ability to accept direction and work within a team concept.
• Strong customer service skills.
• 1yr of an EMR experience-Preferred.

Responsibilities

• Be responsible for the daily opening and closing procedures of the office.
• Welcome all patients and visitors by greeting them in a pleasant, professional manner.
• Assist in comforting patients and maintaining reception area.
• Answer telephones; respond to inquiries; resolve issues; schedule patient appointments.
• Collect co pays and balance total finances of the office on a daily basis.
• Assist patients with the completion of all necessary forms and documentation.
• Build and maintain patient records through the use of the practice EMR system.
• Build, monitor and maintain physician schedules according to suggested scheduling rubrics.
• Assist with the daily distribution of quality assurance surveys and prevention screenings.
• Monitor and respond to incoming messages from Care Team inboxes in collaboration with nurse.
• Monitor daily visit lists to ensure all patients who require appointments are scheduled appropriately.
• Protect patient privacy by adhering to the HIPAA confidentiality guidelines.
• Contribute to a team effort by smoothly transitioning into other related daily roles, as necessary.
• Maintain daily operations of the office by following standard policies and procedures
• Perform tasks as assigned for special projects.

Skills

Communication

Customer service

Teamwork

Education

High School diploma with related reception experience

Bachelor’s Degree preferred

Tools

EMR experience

Job description

New York Health in Mt. Sinai, NY is seeking a Medical Front Desk Receptionist to join a busy Primary Care office on Long Island. The role handles opening/closing, patient greeting, appointment scheduling, co-pays, and EMR record maintenance.

You will work Mon-Thu 4/10 hr shifts with Fridays off, support care team communications, ensure HIPAA privacy, and contribute to daily office operations. A High School diploma with reception experience is required; a Bachelor's is preferred.