Patient-First CX Associate — Hybrid, NYC Office

Parachute Health; New York (NY); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Employer HSA contribution

401(k) retirement plan

Annual company-wide bonus up to 15%

Flexible vacation policy

Summer Fridays

Home office stipend

Internet stipend

Learning & development stipend

Job summary

Parachute Health is seeking a Customer Experience Associate to ensure healthcare providers, suppliers, and patients receive outstanding support while navigating our platform. You will become an expert in the Parachute Platform, assisting users via phone, chat, and email, and troubleshooting issues to ensure seamless order management.

The role emphasizes empathy, active listening, and a proactive approach in a fast-growing startup environment.

Qualifications

• Experience supporting end users within the early-stage startup world or technology retail.
• Enthusiastic about using technology to better patient outcomes.
• Basic understanding of Microsoft applications and Google Workspace.

Responsibilities

• Engage new Parachute users through live chat, email, and phone with the goal of establishing a relationship and ensuring they feel welcome and comfortable with the platform, and know where to go when they have questions.
• Provide excellent ongoing service through empathy, active listening skills, scrappy resourcefulness, and a desire to ensure the best possible outcome for all patients.
• Help keep the platform running smoothly by quickly attending to technical operations tasks.
• Understand who our users and customers are and how Parachute best fits into and streamlines their workflow.
• Work with patient health information and treat it sensitively according to HIPAA guidelines.
• Build and refine processes that scale with rapid growth.
• Leverage strong communication, stakeholder management, and collaboration skills as you work with your colleagues and external customers.

Skills

Customer service excellence

Empathy

Active listening

Tech-savviness

Microsoft Office

Google Workspace

Proactive mindset

Organization

Curiosity about tech startups

Flexibility for holidays/weekends

Education

Experience in early-stage startups or tech retail

Tools

Microsoft Office

Google Workspace

Job description

Parachute Health is seeking a Customer Experience Associate to ensure healthcare providers, suppliers, and patients receive outstanding support while navigating our platform. You will become an expert in the Parachute Platform, assisting users via phone, chat, and email, and troubleshooting issues to ensure seamless order management.

The role emphasizes empathy, active listening, and a proactive approach in a fast-growing startup environment.