Patient Experience Specialist — Flexible, Equity & PTO

Conduit Health; New York (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary with equity options

Unlimited PTO

Direct mentorship with senior leadership

Job summary

Conduit Health in New York City is seeking a Patient Experience Associate to support patients, caregivers, and providers. This role involves managing inquiries, resolving issues, and identifying process improvements to enhance patient experiences.

The ideal candidate will have at least 1 year of customer support experience and demonstrate strong communication skills. The position offers a flexible working environment and competitive salary with benefits like unlimited PTO and mentorship opportunities.

Qualifications

• 1+ years of experience in customer support or patient services.
• Ability to manage high-volume interactions across multiple channels.
• Strong communication skills, both written and verbal.

Responsibilities

• Respond to inquiries across phone, SMS, email, and chat.
• Help patients navigate order status and documentation needs.
• Resolve patient issues end-to-end and maintain documentation.

Skills

Customer support experience

Strong written communication skills

Empathy

Proactive problem-solving

Tools

Zendesk

Intercom

Job description

Conduit Health in New York City is seeking a Patient Experience Associate to support patients, caregivers, and providers. This role involves managing inquiries, resolving issues, and identifying process improvements to enhance patient experiences.

The ideal candidate will have at least 1 year of customer support experience and demonstrate strong communication skills. The position offers a flexible working environment and competitive salary with benefits like unlimited PTO and mentorship opportunities.