Healthcare Customer Experience Associate — Impact & Support

Verse Medical, Inc.; New York (NY); Hybrid; USD 70,000 - 75,000; Full time

Job summary

Verse Medical, Inc. in New York City is seeking a Customer Experience Associate to support clinics using our hospital-quality care platform. You will resolve inquiries, guide product selections, and help streamline ordering while representing the patient and clinic voice.

Join a mission-driven startup with a Hybrid model (4 days in the NYC Chelsea office) and a base salary of $70,000–$75,000 plus a $5,000 annual bonus, for total on-target earnings of $75,000–$80,000.

Qualifications

• 1–3 years of experience in customer support, healthcare operations, or similar fast-paced environment.
• Strong written and verbal communication skills.
• High attention to detail and ability to manage multiple tasks simultaneously.
• A proactive, solution-oriented mindset.

Responsibilities

• Respond to inbound clinic inquiries via phone, email, and chat
• Troubleshoot order issues, product questions, shipping updates, and documentation needs
• Coordinate cross-functionally with Ops, Billing, and CSM teams to resolve escalations
• Ensure timely follow-up and clear communication with clinics
• Assist clinics with product selection, substitutions, and ordering guidance
• Support documentation collection and order processing workflows
• Identify and proactively flag at-risk orders or delays
• Maintain clean and accurate documentation in Kustomer
• Contribute to knowledge base updates and SOP documentation
• Act as a voice of the clinic and patient internally
• Escalate urgent issues appropriately and with strong ownership
• Deliver high-empathy communication in time-sensitive or sensitive situations

Skills

Customer support

Healthcare operations

Communication skills

Attention to detail

Tools

Kustomer

Job description

Verse Medical, Inc. in New York City is seeking a Customer Experience Associate to support clinics using our hospital-quality care platform. You will resolve inquiries, guide product selections, and help streamline ordering while representing the patient and clinic voice.

Join a mission-driven startup with a Hybrid model (4 days in the NYC Chelsea office) and a base salary of $70,000–$75,000 plus a $5,000 annual bonus, for total on-target earnings of $75,000–$80,000.