Remote Customer Experience Associate – Healthcare Platform

Verse Medical, Inc.; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

Verse Medical, Inc. is seeking a Customer Experience Associate to support clinics and healthcare teams with inquiries, order questions, and documentation needs. You will collaborate across Ops, Billing, and CSM to resolve escalations with empathy and clear communication.

This role is ideal for those early in their career who thrive in fast-paced environments and are passionate about delivering exceptional service in a remote setting.

Qualifications

• 1–3 years of experience in customer support, healthcare operations, or similar fast-paced environment.
• Strong written and verbal communication skills.
• High attention to detail and ability to manage multiple tasks simultaneously.
• Comfort working in systems (G-Suite, Slack, Kustomer/Zendesk, etc.).
• A proactive, solution-oriented mindset.

Responsibilities

• Respond to inbound clinic inquiries via phone, email, and chat.
• Troubleshoot order issues, product questions, shipping updates, and documentation needs.
• Coordinate cross-functionally with Ops, Billing, and CSM teams to resolve escalations.
• Ensure timely follow-up and clear communication with clinics.
• Assist clinics with product selection, substitutions, and ordering guidance.
• Support documentation collection and order processing workflows.
• Identify and proactively flag at-risk orders or delays.
• Maintain clean and accurate documentation in Kustomer and contribute to knowledge base updates.

Skills

Communication skills

Attention to detail

Proactive mindset

Tools

G-Suite

Slack

Kustomer

Job description

Verse Medical, Inc. is seeking a Customer Experience Associate to support clinics and healthcare teams with inquiries, order questions, and documentation needs. You will collaborate across Ops, Billing, and CSM to resolve escalations with empathy and clear communication.

This role is ideal for those early in their career who thrive in fast-paced environments and are passionate about delivering exceptional service in a remote setting.