Patient-First CS & Sales Support Manager for Medical Devices

Monaghan Medical Corporation; City of Plattsburgh (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Paid vacation and sick leave

Wellness resources

Life Insurance

Short- and long-term disability

Job summary

Monaghan Medical Corporation in the United States is seeking a Customer Service/Sales Support Manager to lead customer relations, drive pricing tools, and advance KPI-based improvements across the organization.

The role focuses on building strong customer partnerships, ensuring QC/QA processes, and developing digital tools to enhance efficiency and satisfaction while supporting growth in non-acute and retail sectors.

Qualifications

• Bachelor’s degree required or equivalent experience.
• Minimum five years in customer service.
• Minimum three years in supervisory/leadership roles.
• Knowledge of medical device industry or hospital markets is a plus.
• Excellent oral and written communication skills.
• Ability to investigate, inquire, and liaise effectively.
• Detail-oriented, responsive, and customer-focused.
• Ability to multitask in a high-priority environment.

Responsibilities

• Lead teams to deliver effective customer service and sales support.
• Ensure QMS adherence and capture the voice of the customer across channels.
• Develop and implement strategic sales tools and pricing strategies (including GPO tiers).
• Communicate customer feedback across the organization to improve experience and efficiency through SOPs and KPI reports.

Skills

Outstanding oral and written comms

Multitasking ability

Interpersonal collaboration

Microsoft Office proficiency

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Monaghan Medical Corporation in the United States is seeking a Customer Service/Sales Support Manager to lead customer relations, drive pricing tools, and advance KPI-based improvements across the organization.

The role focuses on building strong customer partnerships, ensuring QC/QA processes, and developing digital tools to enhance efficiency and satisfaction while supporting growth in non-acute and retail sectors.