Customer Service and Sales Support Manager

Monaghan-Medical-Corporation; Town of Plattsburgh (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Vacation time

Sick time

Wellness resources

Life Insurance

Disability insurance

HSA option

FSA

Dependent Care FSA

Employee Assistance Program

Job summary

Monaghan Medical Corporation is seeking a Customer Service/Sales Support Manager to join our team. This role focuses on building relationships, ensuring QMS adherence, capturing the voice of the customer, and leading efforts to develop and implement strategic sales tools while monitoring pricing structures such as GPO tiers and rosters.

The CSSSM will communicate customer feedback across the organization, drive improvements in customer experience and departmental efficiency through digital

Qualifications

• Bachelor’s degree required (experience may compensate).
• Minimum five years customer service experience.
• Minimum three years supervisory/leadership experience.
• Knowledge of Medical Device industry, distribution, or hospital markets a plus.
• Outstanding oral and written communication skills.
• Able to investigate, inquire and liaise with others when issues arise.
• Detail oriented, highly responsive and customer focused.
• Ability to multitask effectively in a changing priority environment.

Responsibilities

• Build and maintain relationships with customers and internal teams.
• Lead teams in developing and implementing strategic sales tools.
• Monitor pricing implementation including GPO tiers, PCRFs, and GPO rosters.
• Communicate customer feedback throughout the organization to improve experience and efficiency.
• Drive KPI generation and digital platform/SOP enhancements.

Skills

Customer service

Leadership

Communication

MS Office

Education

Bachelor's degree

Tools

MS Office

Job description

Monaghan Medical Corporation (MMC) is a leader in the development and manufacturing of innovative, high quality medical devices that support the respiratory health of people afflicted with acute and chronic pulmonary conditions.

As a “Patient-First” company, Monaghan’s mission is to provide patients and caregivers with the most advanced, therapeutic, and cost-effective product solutions available. Our strength lies not only in our precision and intentional product development, but also in the individualized customer support we give to each user seeking further insight.

For years Monaghan Medical has been a well-known reputable partner with acute care facilities in the US and a proud repeat winner of the AARC’s Zenith Award: recognizing our commitment to quality products and services as well as truth in advertising. Recently Monaghan Medical has taken a big step to expanding our reach into the non-acute and retail sectors in which we will continue to provide cost-efficient, outcome-based solutions for our customers.

As a leader in the respiratory care industry, we are looking for a Customer Service/Sales Support Manager to join our growing team and embody our core values of Respect, Integrity, Patient First, Trust, Innovation and Duty.

The Customer Service/Sales Support Manager (CSSSM) will focus on building relationships, QMS adherence, capturing the voice of the customer, lead teams in developing and implementing strategic sales tools, and monitoring pricing implementation (including GPO tiers, PCRF’s, and GPO rosters). This position will be responsible to effectively communicate customer feedback throughout the organization, proactively increasing customer experience, and departmental efficiency gains through digital platform/ SOP creation, and KPI generation.

Qualifications and Skills required:

• Bachelor’s degree. (Experience may equate for education)
• A minimum of five years customer service experience.
• A minimum of three years supervisory/leadership experience.
• Knowledge of Medical Device industry, distribution, or hospital markets a plus.
• Outstanding oral and written communication skills
• Able to effectively investigate, inquire and liaise with others when issues arise.
• Detailed oriented, highly responsive and customer focused
• Ability to multitask effectively in an environment of changing priorities and tight deadlines.
• Able to work well with others; build and maintain positive relationships with both internal and external customers.
• Proficiency in Microsoft Office

Comprehensive Benefits

• Health, Dental, Vision insurance with deductible reimbursement plan
• 401k plan with company match and 100% vesting on day one
• Vacation and Sick time
• Wellness Initiative and Health Assistance Resources
• Life Insurance
• Short - and Long - Term Disability Benefits
• Health Saving Account (HSA) Option, Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account
• Employee Assistance Program (EAP)
• Accidental and Critical Illness Insurance

Why Join Monaghan Medical Corporation?

• Have Influence: Be part of a mission-driven company that is improving the lives of patients who rely on respiratory care products every day.
• Culture of Excellence: We are committed to building a culture of excellence. One where our values guide everything we do. We believe in fostering a positive and collaborative environment that empowers our team members to succeed.