Patient Financial Support Specialist

Tenet Healthcare; Frisco (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401k with employer match

Paid holidays

Job summary

Conifer Health is seeking a customer service specialist to handle inbound calls about patient accounting and, when needed, outbound follow-ups on AR accounts. The role emphasizes professional communication and first-call resolution within a healthcare setting.

Candidates should have a high school diploma or equivalent and 1–2 years in an inbound call center or related service area; knowledge of third-party reimbursements is a bonus. On-site work with benefits included.

Qualifications

• High school education or equivalent.
• 1–2 years in inbound call center or customer service; hospital patient accounting knowledge is a plus.
• Familiarity with insurance reimbursements is beneficial.

Responsibilities

• Answer inbound customer service calls related to patient accounting questions.
• Make outbound follow-up calls on outstanding AR accounts when volumes are low.
• Focus on first call resolution and escalate as needed to a supervisor or content expert.
• Adhere to professional, service-oriented communication standards.

Skills

Customer service excellence

Professional tone

Active listening

Issue inquiry facilitation

First call resolution

De-escalation

Independent work

Reimbursement concepts

Strong English communication

Education

High school education or equivalent

Job description

Conifer Health is seeking a customer service specialist to handle inbound calls about patient accounting and, when needed, outbound follow-ups on AR accounts. The role emphasizes professional communication and first-call resolution within a healthcare setting.

Candidates should have a high school diploma or equivalent and 1–2 years in an inbound call center or related service area; knowledge of third-party reimbursements is a bonus. On-site work with benefits included.