Patient Financial Services Training Specialist

Cape-Fear-Valley-Medical-Center-; Fayetteville (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Cape Fear Valley Medical Center in Fayetteville, NC seeks a Training Specialist to provide system- and content-based education, analysis, reporting, and hospital Patient Access/Patient Accounts expertise. You will train staff on scheduling, pre-registration, registration, billing, and compliance within Patient Financial Services.

The role emphasizes developing and managing training materials, delivering engaging trainings, and ensuring compliance with HIPAA and CMS guidelines across departments.

Qualifications

• High school diploma or equivalent is required.
• Associate degree preferred.
• 2 years of Revenue Cycle experience, Healthcare Industry, specifically revenue cycle operations required.
• Experience delivering trainings, facilitating meetings, or public speaking.
• Proficiency in reading, writing, and speaking the English language.
• Strong knowledge of compliance needs related to HIPAA privacy rules, CMS claim submission rules, JCAHO and other standard regulatory guidelines for hospital billing.

Responsibilities

• Design and develop training materials to be used by training personnel.
• Deliver trainings to front-line staff and leadership across Patient Financial Services.
• Coordinate and provide training for new employees and retraining for current staff.
• Oversee competency assessment and skill checklist.
• Collaborate with managers to identify continuing education needs and coach employees.
• Review payer websites to provide updates to management and staff.

Skills

Public speaking

Communication

Training delivery

HIPAA compliance

Coaching

MS Office

English proficiency

Education

High school diploma

Associate degree preferred

Tools

Word

Excel

PowerPoint

Outlook

Job description

Cape Fear Valley Medical Center in Fayetteville, NC seeks a Training Specialist to provide system- and content-based education, analysis, reporting, and hospital Patient Access/Patient Accounts expertise. You will train staff on scheduling, pre-registration, registration, billing, and compliance within Patient Financial Services.

The role emphasizes developing and managing training materials, delivering engaging trainings, and ensuring compliance with HIPAA and CMS guidelines across departments.