Patient Access Supervisor: Lead Operations & Compliance

Cape Fear Valley Health; Fayetteville (NC); On-site; USD 65,000 - 75,000; Full time

Job summary

Cape Fear Valley Health System is seeking an experienced Patient Access Manager to supervise the daily operations of the Emergency Department Registration team in Fayetteville, NC. You will coordinate staff, monitor data integrity, and ensure compliance with Joint Commission, CMS, and other standards.

Responsibilities include payroll preparation, performance reporting, staff development, audits, and process improvements. Strong leadership and communication are essential for success in this role.

Qualifications

• Supervises patient access operations and ensures data integrity.
• Requires knowledge of healthcare administration and compliance with standards.
• Payroll time records and reporting duties are part of the role.

Responsibilities

• Monitors daily activities of Patient Access personnel.
• Maintains payroll time records and reports.
• Interviews and recommends applicants for employment.
• Prepares and presents performance reports to Leadership.
• Assists with coverage and cross-training of Patient Access areas.
• Provides leadership and support to patient access teams.
• Conducts audits of employees and data accuracy.
• Collaborates on process improvements and training.

Skills

Staff supervision

Payroll reporting

Healthcare administration

MS Office

Communication

Education

High school diploma

Associate degree in Business or Healthcare Administration preferred

CHAA and CAM certification within 1 year

Tools

MS Office

Registration systems

Job description

Cape Fear Valley Health System is seeking an experienced Patient Access Manager to supervise the daily operations of the Emergency Department Registration team in Fayetteville, NC. You will coordinate staff, monitor data integrity, and ensure compliance with Joint Commission, CMS, and other standards.

Responsibilities include payroll preparation, performance reporting, staff development, audits, and process improvements. Strong leadership and communication are essential for success in this role.