Patient Financial Services Training Analyst (Non-Exempt)

Cape-Fear-Valley-Medical-Center-; Fayetteville (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Cape Fear Valley Medical Center in Fayetteville, NC seeks a Training Specialist to provide system- and content-based education, analysis, reporting, and hospital Patient Access/Patient Accounts expertise. You will train staff on scheduling, pre-registration, registration, billing, and compliance within Patient Financial Services.

The role emphasizes developing and managing training materials, delivering engaging trainings, and ensuring compliance with HIPAA and CMS guidelines across departments.

Qualifications

• High school diploma or equivalent is required.
• Associate degree preferred.
• 2 years of Revenue Cycle experience, Healthcare Industry, specifically revenue cycle operations required.
• Experience delivering trainings, facilitating meetings, or public speaking.
• Proficiency in reading, writing, and speaking the English language.
• Strong knowledge of compliance needs related to HIPAA privacy rules, CMS claim submission rules, JCAHO and other standard regulatory guidelines for hospital billing.

Responsibilities

• Design and develop training materials to be used by training personnel.
• Deliver trainings to front-line staff and leadership across Patient Financial Services.
• Coordinate and provide training for new employees and retraining for current staff.
• Oversee competency assessment and skill checklist.
• Collaborate with managers to identify continuing education needs and coach employees.
• Review payer websites to provide updates to management and staff.

Skills

Public speaking

Communication

Training delivery

HIPAA compliance

Coaching

MS Office

English proficiency

Education

High school diploma

Associate degree preferred

Tools

Word

Excel

PowerPoint

Outlook

Job description

FacilityCape Fear Valley Medical CenterLocationFayetteville, North CarolinaDepartmentPatient AccessJob FamilyProfessionalWork ShiftDays (United States of America)SummaryProvide system and content-based education, analysis, reporting and hospital Patient Access/Patient Accounts expertise to support all facility PFS roles and facility departments. Responsible for operations specific training, such as scheduling, pre-registration, registration, billing, follow-up, and compliance within Patient Financial Services. Responsible for development, design, administration, and management of training materials included in the Training Delivery- Operational function. Will focus primarily on the effective delivery of front-end revenue cycle process training.Knowledge, Skills, and AbilitiesMajor Job FunctionsThe following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:Demonstrates systematic knowledge of patient management in correlation to patient access, patient accounts, HIM and information systemsConduct appropriate preparation to ensure full understanding of training content and objectives prior to deliveryCoordinates and provides appropriate training of new employees and re-training for current employeesDemonstrates appropriate teaching method, style, and pace to optimize learning, adopting different delivery approaches/mechanisms as neededSelect or develops testing and evaluation procedures to use at completion of training; tests trainees to measure progress and to evaluate effectiveness of trainingOversees competency assessment and skill checklistCollaborates with managers and supervisors in determining the continuing education and professional growth needs of employeesParticipates in development of employee performance capabilities and provide input into the performance management processDesign and develop training materials to be used by training personnelReview payer websites to provide updates to management and staffComply with all required policies, regulations and procedure applicable to the learning processParticipate on special projects as neededOther duties as assignedMinimum QualificationsThe following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:Education and Formal Training:High school diploma or equivalent is requiredAssociate degree preferredWork Experience:2 years of Revenue Cycle experience, Healthcare Industry, specifically revenue cycle operations requiredExperience supporting scheduling, pre-registration, registration, claims, insurance and/or medical billing organizations. Experience delivering trainings, facilitating meetings, or public speakingKnowledge, Skills, and Abilities Required:Proficiency in reading, writing, and speaking the English languageExcellent interpersonal skills, verbal and written communication skillsStrong knowledge of compliance needs related to HIPAA privacy rules, CMS claim submission rules, JCAHO and other standard regulatory guidelines for hospital billingAbility to identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge skillsComfortable delivering presentations to multiple levels of employees and leadershipProficient in MS Office Suite including Word, Excel, PowerPoint and MS OutlookPhysical Requirements:Much talking and/or listeningMuch standing, walking, hands to finger, handle or feel, and reach with hands and armsRequired Licenses and CertificationsCape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity