Patient Financial Services Specialist

Paycom; Emmett (ID); On-site; USD 42,000 - 64,000; Full time

Job summary

Valor Health Hospital in Emmett, ID is seeking a Patient Accounts Representative to manage self-pay accounts, coordinate collections, and assist with financial aid programs. The role emphasizes clear communication, patient empathy, and compliant billing while supporting accurate balance resolution.

The position requires strong customer service skills, familiarity with Cerner and billing processes, and the ability to work in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent.
• Experience in hospital or physician office billing or collections preferred.
• Strong customer service and communication skills.
• Ability to handle sensitive financial conversations with professionalism and empathy.
• Proficient in Microsoft Office; familiarity with billing/EHR systems.

Responsibilities

• Manage assigned self-pay patient account caseload and queues.
• Contact patients to resolve balances via payment, partial payment, or arrangements.
• Explain charges, services, and Valor Health policies clearly.
• Establish and monitor payment plans per policy and patient ability.
• Escalate or refer accounts to external collections when appropriate.
• Screen patients for financial assistance eligibility per FAP.
• Educate patients on available financial assistance programs.
• Assist patients in completing assistance applications and submissions.
• Ensure eligibility is evaluated before escalation to collections.
• Provide professional, compassionate customer service to patients and guarantors.
• Address inquiries about billing, payments, and options.
• Maintain confidentiality in all communications.
• Adhere to policies and regulations; ensure compliant billing.
• Collaborate with supervisor to improve collection processes.
• Use EHR/billing systems (Cerner) to document activity.
• Update demographics and financial information as needed.
• Meet productivity and performance benchmarks.
• Participate in department meetings and quality initiatives.
• Maintain effective relationships across departments.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Microsoft Office

Cerner experience

Billing experience

Spanish (optional)

Education

High school diploma or equivalent

Tools

Cerner

Job description

Valor Health Hospital in Emmett, ID is seeking a Patient Accounts Representative to manage self-pay accounts, coordinate collections, and assist with financial aid programs. The role emphasizes clear communication, patient empathy, and compliant billing while supporting accurate balance resolution.

The position requires strong customer service skills, familiarity with Cerner and billing processes, and the ability to work in a fast-paced healthcare environment.