Patient Financial Services Representative

Essentia Health; Duluth (MN); A distancia; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Tuition reimbursement

Flexible scheduling

Generous time off

Wellness resources

Descripción de la vacante

Essentia Health in Duluth, MN is seeking a Patient Financial Counselor to manage and resolve high volumes of accounts for services provided. You will be the main contact for patients to discuss outstanding statements and resolve inquiries promptly.

The role provides support for insurance, coding, registration, financial assistance, and other billing issues to settle balances. You will perform routine account analysis, develop action plans with patients, and may follow up on delinquent accounts

Formación

• Experience with cash payments and self-pay collections.
• Excellent customer service skills.
• Familiarity with billing programs and office equipment.

Responsabilidades

• Manage and resolve high volumes of patient accounts for services provided by Essentia Health.
• Serve as primary liaison for patients to discuss outstanding statements and resolve inquiries promptly.
• Provide support for insurance, coding, registration, financial assistance and other billing related issues to resolve accounts.
• Follow-up with delinquent accounts and payment plans; collect patient accounts and may mail responses.

Conocimientos

Cash handling

Self-pay collections

Customer service

Billing software

Office equipment

Herramientas

Billing software

Descripción del empleo

Job Description

Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts. Provides financial assistance via face-to-face communication and over the telephone using automated phone technology. Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities. Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters. Position may handle incoming patient mail with the potential to respond to inquiries via written communication. Experience with handling cash payments, self-pay collections and exceptional customer service skills are required. In addition, knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs is required.

Building Location:

Business Service Center

Department

1006100 PATIENT FINANCIAL SVCS - EH SS

Job Description

Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts. Provides financial assistance via face-to-face communication and over the telephone using automated phone technology. Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities. Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters. Position may handle incoming patient mail with the potential to respond to inquiries via written communication. Experience with handling cash payments, self-pay collections and exceptional customer service skills are required. In addition, knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs is required.

Education Qualifications

Required Qualifications:

• Experience with handling cash payments, self-pay collections and exceptional customer service skills.


• Knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs
  

Preferred Qualifications

• Experience in customer service, call center and/or collections
  

Fte

Licensure/Certification Qualifications

1

Possible Remote/Hybrid Option

Remote

Shift Rotation

Day Rotation (United States of America)

Shift Start Time

8am / 8:45am

Shift End Time

4:30 / 5:15pm

Weekends

NO

Holidays

No

Call Obligation

No

Union

DC USWA Main & Neighborhoods (DCUMN)

Compensation Range

$18.69 - $27.85

Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].