Patient Financial Services: Cost of Care Estimator

Fairview Health Services; Saint Paul (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

Fairview Health Services is seeking a specialist in pre-service pricing estimates to support the Revenue Cycle Management team. This role focuses on obtaining accurate demographic and insurance information, educating patients on pricing, and generating precise estimates with attention to managed care methodologies.

The position emphasizes strong customer service, clear communication, and timely responses to inquiries.

Qualifications

• Minimum 3 years in customer service, with at least 2 years in healthcare customer service.
• Prefer an A.A./A.S. in business, healthcare, or related field.
• Experience with Epic is preferred.

Responsibilities

• Obtain required demographic, medical coding, and insurance information for accurate estimate creation.
• Provide customer-friendly education on requirements for calculating payment, pricing and scope of service.
• Generate estimates and analyze for accuracy using the estimator tool and understanding of payment methodologies.
• Provide a finalized estimate to customers with a breakdown of benefits when insured.
• Offer pre-payment options and process payments.
• Respond to inquiries professionally to resolve issues quickly and minimize impact on the customer experience.

Skills

Customer service

Education

A.A./A.S. in business or healthcare

Tools

Epic

Job description

Fairview Health Services is seeking a specialist in pre-service pricing estimates to support the Revenue Cycle Management team. This role focuses on obtaining accurate demographic and insurance information, educating patients on pricing, and generating precise estimates with attention to managed care methodologies.

The position emphasizes strong customer service, clear communication, and timely responses to inquiries.