Patient Financial & Scheduling Specialist

Jobtailor

Tucson (AZ)

On-site

USD 42,000 - 56,000

Full time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Banner University is seeking a patient financial services specialist to greet patients, register and schedule, verify insurance, and manage payments in a fast-paced health system.

Ideal candidates have strong communication skills, proficiency with office software, and the ability to multitask while maintaining accuracy and compliance with policies.

Qualifications

High School Diploma or GED required.
1+ years experience in patient financial services or related processes.
Ability to multitask with minimal supervision.
Strong interpersonal, oral and written communication skills.
Proficiency with standard office software (word processing, spreadsheets, databases).
Ability to retain changing payor information and knowledge.
Post-offer health assessment, drug screen and background check required.
Arizona Fingerprint Clearance Card required at hire.

Responsibilities

Greet and provide customer service to patients and families.
Register patients; assist with check-in, forms, intakes, scheduling, and insurance cards.
Answer phones and take messages.
Calculate and collect patient payments per verification and benefits.
Coordinate patient flow: scheduling, registration of patient and insurance info, signatures.
Verify insurance coverage, referrals, authorizations, and pre-certifications.
Explain financial policies and alternative payment arrangements.
Enter payments and charges; reconcile daily transactions; balance cash drawer; prepare deposits.
Schedule visits and procedures per payor provisions.
Confirm appointments and prep patients for visits.
Address patient concerns by phone, email, and in person.
Communicate with patients, families, physician offices, third-party payors, care teams, and management.
Respond to medical-record requests per policies and laws.
Assist with patient flow services: escorting, vitals, patient history, and supplies.
Work independently in a fast-paced, high-volume environment.

Skills

Interpersonal Skills

Independent Decision-Making

Time Management

Attention to Detail

Communication Skills

Data Entry

Payment Processing

Appointment Scheduling

Cash Collections

Multitasking

Office Software Proficiency

Education

High School Diploma/GED

Tools

Office Software

Word Processing Software

Spreadsheet Software

Database Software

Job description

• Greet and provide customer service to patients and families
• Perform patient registration and assist with check-in, forms, intakes, scheduling, and insurance cards
• Answer phones and take messages
• Calculate and collect patient payments according to insurance verification and benefits
• Coordinate smooth patient flow by scheduling appointments, registering patient and insurance information, obtaining signatures, and following established procedures
• Verify insurance coverage, referrals, authorizations, and pre-certifications
• Explain financial policies and alternative payment arrangements
• Enter payments and charges, reconcile daily transactions, balance the cash drawer, and prepare bank deposits
• Schedule office visits and procedures in accordance with payor plan provisions
• Confirm appointments and ensure patients are prepared for visits
• Address patient concerns by telephone, email, and in person
• Communicate with patients, families, physician office staff, third-party payors, care teams, management, centralized services, and HIMS
• Respond to medical-record requests according to policies, procedures, and applicable laws
• Assist with patient flow services including escorting patients, taking vitals and patient history, assisting in treatment, distributing mail and fax information, and ordering supplies
• Work independently in a fast-paced, high-volume environment while prioritizing patient care

Requirements

High school diploma/GED or equivalent working knowledge
One or more years of experience in patient financial services, financial services, collecting services, or insurance industry processes
Ability to manage multiple tasks simultaneously with minimal supervision and work independently
Strong interpersonal, oral, and written communication skills
Strong knowledge of common office software, word processing, spreadsheet, and database software
Ability to retain changing payor information and knowledge
Ability to make independent decisions and exercise sound judgment
Post-offer Occupational Health physical assessment, drug screen, and background check required
Arizona Fingerprint Clearance Card required at hire and throughout employment for specified Banner University behavioral-health clinical settings serving children
Work experience with the Company’s systems and processes preferred
Previous cash collections experience preferred
Additional related education and/or experience preferred

Core Competencies

Demonstrates expertise in patient financial services, including insurance verification, payment collection, and appointment scheduling. Strong communication skills facilitate effective interactions with patients, families, and healthcare teams in a fast-paced environment.

Highest-signal resume keywords