Front Office Patient Financial Representative, Ophthalmology

Jobtailor; Tucson (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Banner MD Anderson seeks an experienced Patient Registration/Financial Services professional to greet patients, perform pre-registration, manage registrations, and handle insurance cards and scheduling. The role involves coordinating financial aspects of care, collecting payments, and ensuring accurate records in a fast-paced hospital setting.

This position requires an Associate’s degree in social work, healthcare administration or finance, at least three years of hospital registration/financial

Qualifications

• Associate degree in social work, healthcare administration, or finance.
• Minimum of three years in hospital Patient Registration/Financial Services.
• Knowledge of medical terminology.
• Understanding of insurance payor types, authorization requirements, and alternative financial resources.
• Strong interpersonal, communication, and human relations skills.
• Accurate keyboarding skills.
• Strong organizational and time management skills.
• Arizona DPS Level One Fingerprint Clearance Card required at hire and throughout employment for Banner MD Anderson on the Banner University Medical Center Phoenix campus.
• Bachelor’s degree in social work, healthcare administration or finance preferred.
• Prior experience as a social worker or financial counselor preferred.
• Completion of post-offer Occupational Health physical assessment, drug screen, and background check required

Responsibilities

• Greet patients and families and provide front-office customer service
• Perform pre-registration and registration processes
• Assist with check-in, forms, intakes, scheduling, and insurance cards
• Answer phones and take messages
• Calculate patient liability and collect deposits, co-payments, and patient payments
• Coordinate, clarify, and communicate financial aspects of the care continuum
• Determine initial authorizations with the clinical care team
• Obtain and verify insurance benefit information and authorizations
• Document insurance, authorization, provider, and treatment‑plan information in the patient records system
• Provide financial counseling and explain benefits, billing issues, company financial policies, and payment options
• Assist uninsured patients and families with alternative funding and community resources
• Liaise between patients, the Patient Financial Services department, payers, clinical teams, and physician office staff
• Resolve outstanding issues and patient concerns and support account receivables performance
• Provide leadership, training, and resources to financial team members as needed
• Work independently under general supervision in a fast-paced, high-volume environment

Skills

Interpersonal communication

Time management

Flexibility

Problem-solving

Keyboarding

Education

Associate’s degree in social work, healthcare administration or finance

Bachelor’s degree in social work, healthcare administration or finance (preferred)

Tools

Electronic health records (EHR)

Job description

• Greet patients and families and provide front-office customer service
• Perform pre-registration and registration processes
• Assist with check-in, forms, intakes, scheduling, and insurance cards
• Answer phones and take messages
• Calculate patient liability and collect deposits, co-payments, and patient payments
• Coordinate, clarify, and communicate financial aspects of the care continuum
• Determine initial authorizations with the clinical care team
• Obtain and verify insurance benefit information and authorizations
• Document insurance, authorization, provider, and treatment‑plan information in the patient records system
• Provide financial counseling and explain benefits, billing issues, company financial policies, and payment options
• Assist uninsured patients and families with alternative funding and community resources
• Liaise between patients, the Patient Financial Services department, payers, clinical teams, and physician office staff
• Resolve outstanding issues and patient concerns and support account receivables performance
• Provide leadership, training, and resources to financial team members as needed
• Work independently under general supervision in a fast-paced, high-volume environment

Requirements

• Associate’s Degree, with a focus in social work, healthcare administration or finance
• Minimum of three years of diversified experience in a hospital Patient Registration/Financial Services setting
• Knowledge of medical terminology
• Understanding of common insurance and payor types, authorization requirements, and alternative financial resources
• Highly developed interpersonal, communications, and human relations skills
• Accurate and efficient keyboarding skills
• Strong organizational and time management skills
• Flexibility in responding to multiple demands
• Ability to retain large amounts of changing payor information and knowledge
• Ability to work independently under general supervision and make sound decisions in a fast-paced, high-volume environment
• Arizona Department of Public Safety Level One Fingerprint Clearance Card required at hire and throughout employment for employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus
• Bachelor’s degree in social work, healthcare administration or finance preferred
• Prior experience as a social worker or financial counselor preferred
• Additional related education and/or experience preferred
• Completion of post-offer Occupational Health physical assessment, drug screen, and background check required

Core Competencies

Demonstrates expertise in patient registration and financial services, including insurance verification, financial counseling, and effective communication with patients and healthcare teams. Possesses strong organizational skills and the ability to work independently in a fast-paced environment.

Highest-signal resume keywords

• Patient Registration Experience
• Insurance Verification
• Financial Counseling
• Interpersonal Communication Skills
• Organizational Skills

ATS Optimization Keywords

Hard Skills

• Medical Terminology
• Keyboarding Skills
• Authorization Requirements
• Patient Records Documentation
• Financial Policies Knowledge

Soft Skills

• Interpersonal Skills
• Time Management Skills
• Flexibility
• Problem-Solving Skills

Certifications & Qualifications

• Arizona Department of Public Safety Level One Fingerprint Clearance Card

Industry Keywords

• Patient Financial Services
• Healthcare Administration
• Social Work
• Insurance Types
• Alternative Financial Resources