Patient Access Representative - Revenue Cycle

Live Well Homecare Agency, LLC; Kingsport (TN); On-site; USD 22,000 - 30,000; Full time

Job summary

Live Well Homecare Agency, LLC seeks a Patient Access Associate Specialist to support front-end revenue cycle for hospital and physician partners. You’ll register patients, verify benefits, obtain authorizations, and collect at the point of service, ensuring accurate demographic and financial data in the EHR.

Work with billing and clinical staff to resolve insurance issues and maintain a patient-centered experience while protecting privacy and data accuracy.

Qualifications

• Prior patient access or medical front office experience.
• Excellent customer service skills with a patient-focused approach.
• Strong attention to detail and accuracy.
• Comfort using EHR and revenue cycle systems and managing sensitive information.

Responsibilities

• Perform accurate patient registration and verify insurance and benefits.
• Obtain required authorizations and collect point-of-service payments.
• Use EHR and revenue cycle systems to maintain precise demographic and financial data.
• Resolve insurance/coverage issues and communicate effectively with internal teams.
• Collaborate with clinical and billing teams to support timely reimbursement and a positive patient financial experience.

Skills

Patient access

Customer service

Attention to detail

Data privacy

Tools

EHR systems

Revenue cycle software

Job description

Patient Access Associate Specialist

supporting front-end revenue cycle operations for hospital and physician partners.

Key responsibilities:

• Perform accurate patient registration and verify insurance and benefits.
• Obtain required authorizations and collect point-of-service payments.
• Use EHR and revenue cycle systems to maintain precise demographic and financial data.
• Resolve insurance/coverage issues and communicate effectively with internal teams.
• Collaborate with clinical and billing teams to support timely reimbursement and a positive patient financial experience.

Qualifications/skills:

• Prior patient access or medical front office experience.
• Excellent customer service skills with a patient-focused approach.
• Strong attention to detail and accuracy.
• Comfort using EHR and revenue cycle systems and managing sensitive information.