Patient Authorization Representative

UCLA Health; Los Angeles (CA); On-site; USD 41,975 - 65,918; Full time

Job summary

A healthcare organization in Los Angeles is seeking a Patient Authorization Representative to support patient registration, verify insurance details, and provide excellent customer service. The ideal candidate will have experience with pharmaceutical and medical insurance processes and strong communication skills. Compensation ranges from $30.47 to $47.85 hourly, with a focus on a flexible and detail-oriented individual. This role is integral to providing exceptional service to patients and staff.

Qualifications

• Flexible, customer-focused, detail-oriented individual is a must.
• Experience with medical office procedures, including scheduling appointments.

Responsibilities

• Pre-encounter and pre-register patients, support clinic staff.
• Verify insurance and enter benefits information into CareConnect.
• Determine co-pays, confirm and obtain insurance authorization.
• Inform patients of financial responsibilities.
• Answer a busy phone system and provide exceptional customer service.

Skills

Experience with pharmaceutical/medical insurance verification and authorization

Excellent communication skills

Interpersonal skills

Organizational skills

Prioritizing skills

Analytical skills

Working knowledge of third-party payor verification terminology

Computer proficiency with Word and Excel

Job description

Description

As a Patient Authorization Representative, you will be responsible for:

• Pre-encountering and pre-registering patients as well as providing registration support to patients, clinic staff, and managers

• Verifying insurance and enter insurance benefits information into the CareConnect system prior to appointments

• Determining co-pays and deductibles; confirming and obtaining appropriate insurance authorization

• Informing patients of their financial responsibility

• Answering a busy phone system

• Delivering exceptional customer service to patients, faculty, staff, vendors, insurance company representatives, and registration representatives

Salary range: $30.47 - $47.85 Hourly

Qualifications

We're seeking a flexible, customer-focused, detail-oriented individual with:

• Experience with pharmaceutical/medical insurance verification and authorization

• Excellent communication, interpersonal, organizational, prioritizing and analytical skills

• Working knowledge of third-party payor verification terminology

• Background with relevant state and federal programs, including Medicare, Medi-Cal, and CCS programs

• Computer proficiency with Word, Excel, and CareConnect system

• Experience with medical office procedures, including scheduling appointments

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.