Patient Financial Rep

BayCare Health System; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

BayCare Health System in Oldsmar, FL seeks a Patient Financial Representative to manage patient accounts in the Central Billing Office. You will handle billing, payments, and inquiries, ensuring accurate postings and compliance with guidelines.

Responsibilities include documenting activity, posting payments, researching payer trends, and assisting with follow-up on explanations of benefits. This is a full-time on-site role with standard hours.

Qualifications

• High School Diploma or GED; HS/GED required.
• 1 year of customer service experience.
• Strong interpersonal and communication skills; computer literacy; well-organized and professional.

Responsibilities

• Administers patient accounts: billing, collections, and cash applications.
• Documents activity, posts payments, and tracks payer trends.
• Investigates patient inquiries about accounts, payments, balances.
• Follows up on EOBs; inventories supplies; tracks equipment maintenance.
• Performs other duties as assigned.

Skills

Interpersonal Skills

Clear Communication

Computer Skills

Organization Skills

Professional Etiquette

Education

High School Diploma or GED

Job description

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary

Responsible for the administration of patient accounts which includes billing, collections, customer service, and cash applications. Documents patient account activity, posts payments, implements billing guideline changes and identifies trends at a payer specific level. Follows all established policies, procedures, industry regulations and operational standards. Researches, resolves and responds to patient inquiries involving accounts, payments and balances. Follows up on Explanation of Benefits, inventories supplies, reports and tracks equipment maintenance. Performs other duties as assigned.

Minimum Qualifications

Other information

Required Education: High School Graduate or GED Equivalent (HS/GED)

Required Experience: 1 year of customer service

Other Requirements

• Interpersonal Skills
• Ability to communicate clearly
• Computer skills
• Organization Skills
• Professional etiquette, respect and courtesy with others.

Education

Essential

• Education Information in Comments

Education equivalent experience

Essential

• Please reference “Other Information" section on the job description for required Education details.

Experience

Essential

• Reference Other Information in Summary

Facility

BayCare Health System, CBO Auto Legal-BCHS

Location

BayCare Central Billing Office

Status

Full Time, Exempt: No

Shift Hours

8-4:30

Shift

Shift 1

Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies

Weekend Work

None

On Call

No

How often will this team member be working remotely?

Always

Equal Opportunity Employer Veterans/Disabled

Position

Patient Financial Rep

Location

Oldsmar:BayCare Central Billing | Business and Administrative | Full Time