Patient Financial Navigator - Day Shift

SSM Health; Bridgeton (MO); On-site; USD 40,000 - 50,000; Full time

Job summary

SSM Health DePaul Hospital - St. Louis in Bridgeton, MO seeks a Regular, full-time Patient Financial Counselor for a day shift (Mon-Fri, 7:30 AM - 4:00 PM). You will determine patient financial responsibility for services and provide counseling to patients on costs.

Role includes educating patients about benefits, helping with financial assistance programs, collecting information, and coordinating with financial counselors as needed. No prior experience required; EPIC knowledge preferred.

Qualifications

• Requires high school diploma or GED or 10 years of work experience.
• No prior experience required.
• Knowledge of insurance benefits and patient financial counseling preferred.

Responsibilities

• Assists patients in understanding insurance benefits including their co-payment, deductible and coinsurance responsibility.
• Educates patients regarding financial assistance programs when appropriate.
• Obtains patient demographic information and requests financial responsibility from the patient.
• Determines patient qualification for coverage by third-party payer and informs financial counselor, patient or family member of status.
• Verifies all applicable insurance coverage and government programs.
• Documents and resolves patient concerns or inquiries received via telephone, mail or walk-in.

Skills

Customer service

EPIC knowledge

Education

High School diploma/GED

Tools

EPIC

Job description

SSM Health DePaul Hospital - St. Louis in Bridgeton, MO seeks a Regular, full-time Patient Financial Counselor for a day shift (Mon-Fri, 7:30 AM - 4:00 PM). You will determine patient financial responsibility for services and provide counseling to patients on costs.

Role includes educating patients about benefits, helping with financial assistance programs, collecting information, and coordinating with financial counselors as needed. No prior experience required; EPIC knowledge preferred.