Financial Counselor

Amberwell Health; Atchison (KS); On-site; USD 38,000 - 54,000; Full time

Job summary

Amberwell Health in Atchison, KS seeks a Financial Counselor to register patients for inpatient and emergency services and to collect complete demographic and insurance information for billing. The role includes identifying patients needing financial assistance and guiding them through applicable programs.

The position requires a high school diploma or GED, healthcare billing experience, and strong organizational and communication skills.

Qualifications

• High School Diploma or GED required.
• Experience in healthcare billing preferred.
• Customer service experience preferred.
• Basic computer proficiency.
• Basic insurance understanding.
• Excellent organizational and prioritization skills.
• Strong interpersonal skills.
• Attention to detail.
• Strong written and oral communication skills.
• Maintain compliance with HIPAA and patient confidentiality.

Responsibilities

• Collect complete demographic and insurance information from patients.
• Enter collected information into hospital information system accurately.
• Obtain copies of necessary documentation.
• Obtain patient signatures as required.
• Proactively identify patients in need of financial assistance.
• Determine appropriate assistance program and assist patient in the application process.
• Monitor OB departments for newborns requiring enrollment in Medicaid and assist in enrollment.
• Promote patient compliance with collection policies on self-pay/contractual accounts.
• Greet patients and families professionally and guide them to the appropriate department or individual.
• Engage with Patient Accounts Clerk for payment plan setup.
• Create or generate reports as needed by the Patient Engagement Manager.
• Receive patient payments and enter into hospital information system.
• Assist with Switchboard and Admissions when not with a patient.
• Other duties as assigned.

Skills

Healthcare billing

Customer service

Written and oral communication

Interpersonal skills

Attention to detail

Organizational skills

HIPAA compliance

Education

High School Diploma or GED

Job description

Overview

The Financial Counselor provides point‑of‑care service to register patients for hospital inpatient and emergency department services. This role accurately collects relevant patient and billing information to ensure the hospital collects revenue. The Patient Navigator enters collected information into the hospital information system, as well as updating previously entered information as needed. Additionally, this role leverages criteria to proactively identify patients requiring financial assistance and assists patients in utilizing these programs.

Shift

7:00AM to 4:00PM, Monday through Friday; hours are subject to change based on business necessity.

Qualifications

• Education: High School Diploma or GED equivalent.
• Experience: Previous experience in healthcare billing required; customer service experience preferred.
• Certificates, License, Registrations: None required.
• Basic computer proficiency, including spreadsheets.
• Basic insurance understanding.
• Excellent organizational and prioritization skills.
• Strong interpersonal skills.
• Attention to detail.
• Customer service skills.
• Strong written and oral communication skills.
• Maintain compliance with HIPAA and patient confidentiality.

Responsibilities

• Collect complete demographic and insurance information from patients.
• Enter collected information accurately into hospital information system.
• Obtain copies of necessary documentation.
• Obtain patient signatures as required.
• Leveraging standard criteria, proactively identify patients in need of financial assistance.
• Determine appropriate assistance program and assist patient in application process.
• Monitor OB departments for newborns requiring enrollment in Medicaid and assist in enrollment.
• Assist in promoting patient compliance with collection policies on all self‑pay/contractual accounts.
• Greet patients and families in a professional manner and respond to requests or guide patient to the appropriate department or individual.
• Engage Patient Accounts Clerk for assistance in setting up payment plans.
• Create or generate reports as needed by the Patient Engagement Manager.
• Receive patient payments and enter into hospital information system.
• Assist with Switchboard and Admissions when not with a patient.
• Other duties as assigned.