Patient Financial Navigator

memorialhealthcare; United States; On-site; USD 34,000 - 46,000; Full time

Job summary

Memorial Healthcare in the United States is seeking a Patient Financial Services Representative (PFSR) to greet patients and guarantors and collect essential demographic, financial, and insurance information. You will verify eligibility and ensure required notices and consent forms are signed, while delivering courteous service.

The role includes interviewing patients, confirming orders, providing estimates, and guiding patients through referrals and authorizations in a fast-paced hospital and

Qualifications

• High School Diploma or Equivalent is required.

Responsibilities

• Greets patients and guarantors and collects demographic, financial, and insurance information.
• Verifies insurance eligibility and assists with pre-certification and referrals.
• Provides patient estimates and collects out-of-pocket responsibility per guidelines.
• Prepares and balances daily deposits of payment collections.
• Delivers exceptional customer service and answers questions in a timely manner.

Skills

Accountability

Accuracy & Quality

Customer Service

Organization Skills

Problem Solving

Productivity

Responding to Change

Standards of Behavior

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare in the United States is seeking a Patient Financial Services Representative (PFSR) to greet patients and guarantors and collect essential demographic, financial, and insurance information. You will verify eligibility and ensure required notices and consent forms are signed, while delivering courteous service.

The role includes interviewing patients, confirming orders, providing estimates, and guiding patients through referrals and authorizations in a fast-paced hospital and