Patient Financial Navigator

Memorial Healthcare System; Boca Raton (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

Memorial Healthcare System seeks a Patient Financial Services Representative to be the first contact for patients and guarantors in hospital, ambulatory, or medical offices.

You will gather demographic, financial, and insurance eligibility data, verify coverage, explain policies, collect co-pays, and support discharge processes as needed. No experience required; on-the-job training available.

Qualifications

• High School Diploma or Equivalent (Required).
• Excellent communication and interpersonal skills.
• Ability to collect payments and verify insurance information.

Responsibilities

• Greets patients and guarantors and collects demographic and insurance info.
• Verifies insurance benefits and coverage active.
• Determines filing order and handles pre-certifications and authorizations.
• Collects patient out-of-pocket amounts per guidelines.
• Provides patient estimates and explains financial policies.

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System seeks a Patient Financial Services Representative to be the first contact for patients and guarantors in hospital, ambulatory, or medical offices.

You will gather demographic, financial, and insurance eligibility data, verify coverage, explain policies, collect co-pays, and support discharge processes as needed. No experience required; on-the-job training available.