Patient Financial Navigator

Memorial Healthcare; United States; On-site; USD 34,000 - 48,000; Full time

Job summary

Memorial Healthcare System is seeking a Patient Financial Services Representative (PFSR) to greet patients and guarantors in hospital, ambulatory or medical office settings. You will obtain demographic, financial and insurance information and verify eligibility, ensuring required notices and consent forms are signed.

The role emphasizes exceptional customer service, accurate data collection, and guiding patients to appropriate services while explaining policies and payment options.

Qualifications

• High School Diploma or Equivalent is required.
• No experience required; one year of related hospital, medical office, or customer service experience is preferred.

Responsibilities

• Greet patients and guarantors in hospital, ambulatory or medical office settings.
• Obtain and verify demographic, financial and insurance information and ensure required notices and consents are signed.
• Provide patient estimates and explain policies, payment options and next steps.
• Coordinate scheduling, pre-certifications/authorizations, referrals and discharge-related tasks as needed.

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System is seeking a Patient Financial Services Representative (PFSR) to greet patients and guarantors in hospital, ambulatory or medical office settings. You will obtain demographic, financial and insurance information and verify eligibility, ensuring required notices and consent forms are signed.

The role emphasizes exceptional customer service, accurate data collection, and guiding patients to appropriate services while explaining policies and payment options.