Patient Financial Navigator

Memorial Healthcare; United States; On-site; USD 42,000 - 60,000; Full time

Job summary

Memorial Healthcare System is recruiting a Patient Financial Services Representative (PFSR) to be the first point of contact for patients and guarantors in hospital, ambulatory or medical office settings. You will collect demographic, financial and insurance information and verify it to ensure accurate processing and mandated notices are signed.

Responsibilities include explaining policies, obtaining signatures, assisting with discharge-related tasks, scheduling, and providing courteous customer

Qualifications

• Excellent written and verbal communication skills.
• Experience in healthcare customer service is a plus.
• Ability to obtain and verify demographic, financial, and insurance information.

Responsibilities

• Greets patients and guarantors at reception or bedside and collects needed data.
• Explains policies and secures required signatures on notices and forms.
• Verifies insurance coverage and documents eligibility.
• Provides accurate patient estimates and assists with referrals and appointments.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma

Job description

Memorial Healthcare System is recruiting a Patient Financial Services Representative (PFSR) to be the first point of contact for patients and guarantors in hospital, ambulatory or medical office settings. You will collect demographic, financial and insurance information and verify it to ensure accurate processing and mandated notices are signed.

Responsibilities include explaining policies, obtaining signatures, assisting with discharge-related tasks, scheduling, and providing courteous customer