Patient Financial Concierge

Memorial Healthcare; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Memorial Healthcare System seeks a Patient Financial Services Representative to greet patients and guarantors in hospital, ambulatory, or medical office settings. You will collect demographic, financial, and insurance information and verify eligibility while answering questions and providing receipts and estimates.

The role requires exceptional customer service, clear communication, and the ability to handle sensitive information with accuracy and compliance.

Qualifications

• High School Diploma or Equivalent (Required)
• Fingerprint Screen (FINGERPRNT) - Florida Department of Childrens & Family (DCF)

Responsibilities

• Obtains pre-certification and authorization.
• Interviews patients and guarantors to obtain necessary information.
• Collects patient out-of-pocket responsibility per collection guidelines.
• Provides patient estimates as requested.
• Explains polices including all regulatory and financial consent forms; secures all required signatures.
• May drive a mobile medical van to local healthcare events.
• May schedule walk-in appointments for services offered.
• May perform patient discharge functions including AVS review and referrals.

Skills

Customer Service

Effective Communication

Organization Skills

Team Work

Problem Solving

Accountability

Accuracy & Quality

Productivity

Responding to Change

Standards of Behavior

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System seeks a Patient Financial Services Representative to greet patients and guarantors in hospital, ambulatory, or medical office settings. You will collect demographic, financial, and insurance information and verify eligibility while answering questions and providing receipts and estimates.

The role requires exceptional customer service, clear communication, and the ability to handle sensitive information with accuracy and compliance.