Patient Financial Navigator

Bryan College Of Health Sciences; Kearney (NE); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Bryan College of Health Sciences seeks an experienced Financial Counselor to verify insurance benefits, assist with patient access, and support timely reimbursement for services. You will communicate with patients, families, and staff to gather accurate information and explain billing options.

Essential functions include answering calls, printing statements, posting deposits, handling cash, and ensuring confidentiality of PHI in compliance with regulations. Prior health care experience preferred.

Qualifications

• Knowledge of computer hardware equipment and software applications relevant to work functions.
• Ability to communicate effectively both verbally and in writing.
• Ability to perform crucial conversations with desired outcomes.
• Ability to establish and maintain effective working relationships with all levels of personnel and medical staff.
• Ability to problem solve and engage independent critical thinking skills.
• Ability to maintain confidentiality relevant to sensitive information.
• Ability to prioritize work demands and work with minimal supervision.
• Ability to maintain regular and punctual attendance.

Responsibilities

• Facilitates timely access to care by verifying insurance eligibility and benefits.
• Collects assigned accounts to ensure timely reimbursement and follow-up.
• Communicates with patients, families, and staff to secure account resolution.
• Maintains confidentiality of PHI for compliance and prompt payment.
• Assists with medication assistance applications and patient liaison with providers.
• Responds to billing questions in person or by phone and supports cash handling.

Skills

Customer service

Communication skills

Confidentiality compliance

Problem solving

PC literacy / MS Office

Education

High school diploma or equivalent

2+ years in healthcare billing/financial counseling

Tools

Billing software

Job description

Bryan College of Health Sciences seeks an experienced Financial Counselor to verify insurance benefits, assist with patient access, and support timely reimbursement for services. You will communicate with patients, families, and staff to gather accurate information and explain billing options.

Essential functions include answering calls, printing statements, posting deposits, handling cash, and ensuring confidentiality of PHI in compliance with regulations. Prior health care experience preferred.