Patient Financial Advocate

Community Health Network; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Community Health Network in Indianapolis is seeking a Patient Financial Advocate to help patients navigate Account Services for the Central Billing Office. This role focuses on completing the financial clearance process with empathy, accuracy, and speed.

You will educate patients on resources, coordinate with hospital staff, and resolve billing questions, escalations, and payment plans while maintaining a patient‑focused, quality‑conscious work climate.

Qualifications

• Ability to attentively listen, identify non‑verbal cues and effectively communicate both verbally and in writing to all inquiries
• Ability to coordinate, prioritize, and complete multiple projects and assignments from start to completion
• Ability to communicate effectively with patients, families, staff, and physicians
• Strong attention to detail
• Ability to use customer service skills to provide an exceptional experience
• High School Diploma or GED required
• One or more years of experience in a hospital or physician office, and/or revenue cycle with an intermediate working knowledge of billing

Responsibilities

• Coordinate and navigate all aspects of Account Services.
• Ensure the financial clearance process has been completed and met for all applicants.
• Assist internal and external customers in developing solutions that improve resolution and financial viability for the network.

Skills

Active listening

Communication

Oral communication

Written communication

Coordination

Prioritization

Attention to detail

Customer service

Education

High School Diploma or GED

Job description

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state‑of‑the‑art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Patient Financial Advocate

The Patient Financial Advocate will assist in coordinating and navigating all aspects of Account Services for the Central Billing Office in a manner that ensures a patient‑focused, quality‑conscious work climate. This role requires a proficient understanding of third‑party payer regulations and guidelines, Community Health Network’s financial resources, and community resources. The position proactively and positively focuses on ensuring the financial clearance process has been completed and met for all applicants by using interpersonal skills, data collection/analysis, the ability to assess situations, de‑escalate, educate, and assist internal/external customers in developing solutions that achieve excellence in resolution while ensuring financial viability for the network.

The primary function of the Patient Financial Advocate is to anticipate patient needs quickly and accurately, presenting options for resolution that decrease escalations and appeals, increase patient knowledge of all available resources, and improve overall satisfaction results for Client Services and Community Health Network.

Qualifications

• Ability to attentively listen, identify non‑verbal cues and effectively communicate both verbally and in writing to all inquiries
• Ability to coordinate, prioritize, and complete multiple projects and assignments from start to completion
• Ability to communicate effectively with patients, families, staff, and physicians
• Strong attention to detail
• Ability to use customer service skills to provide an exceptional experience
• High School Diploma or GED required
• One or more years of experience in a hospital or physician office, and/or revenue cycle with an intermediate working knowledge of billing