Patient Financial Navigator

Marion County Public Health Department; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Eskenazi Health in Indianapolis, IN seeks a Financial Counselor to assist customers in obtaining verifications for various programs and to explain payer options including Healthy Indiana Plan, Medicaid, and Marketplace.

The role requires a degree or equivalent experience, strong knowledge of health insurance concepts, and the ability to manage documentation, meet deadlines, and maintain confidentiality under HIPAA. Experience with EMR systems and coordination with external agencies is preferred.

Qualifications

• Accredited Associate or Bachelor's degree; OR equivalent work/business experience is required.
• Must meet all navigator training and certification requirements within 30 days.
• Bilingual in English/Spanish is a plus.

Responsibilities

• Assist customers with information to secure verifications from various agencies.
• Explain payer programs and benefits, including HIPAA compliant processes.
• Interview/screen customers for eligibility in payer programs and submit documentation timely.
• Update eligibility determinations in designated systems and EMR accounts.

Skills

Microsoft Office

Communication skills

HIPAA compliance

Bilingual English/Spanish (plus)

Education

Associate or Bachelor's degree or equivalent

Tools

EMR systems

Job description

Eskenazi Health in Indianapolis, IN seeks a Financial Counselor to assist customers in obtaining verifications for various programs and to explain payer options including Healthy Indiana Plan, Medicaid, and Marketplace.

The role requires a degree or equivalent experience, strong knowledge of health insurance concepts, and the ability to manage documentation, meet deadlines, and maintain confidentiality under HIPAA. Experience with EMR systems and coordination with external agencies is preferred.