Patient Financial Navigator

Ebenezer; Grand Rapids (MN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Tuition reimbursement

Health, dental, vision, & life ins. (1

Job summary

Grand Itasca Clinic & Hospital is seeking a Financial Advocate to support patients across locations with billing questions and financial assistance guidance. This role requires knowledge of hospital and clinic billing, insurance verification, and compassionate patient communication.

You will develop cost estimates, assist with charity care and payment plans, and coordinate with MNsure applications while collaborating with our Business Services team to ensure accurate accounts and timely

Qualifications

• One year of hospital/clinic insurance billing experience.
• Two years preferred in financial counseling, financial advocacy, or care coordination.
• MNsure certification required within first MNsure certification after hire date.

Responsibilities

• Assist patients with billing questions and concerns for all locations.
• Serve as the primary point of contact for insurance benefit verification and eligibility checks.
• Develop and provide cost estimates to patients upon request.
• Assess patient needs for financial counseling, explain available resources, and assist patients with completing the necessary processes.
• Coordinate and assist patients with Charity Care and all applicable financial assistance programs and policies.
• Coordinate and assist patients in establishing affordable payment plans.
• Work directly with external agencies regarding patient accounts, including bankruptcies, probate matters, collection agencies, and legal inquiries related to billing.
• Assist with obtaining authorizations, referrals, and other requirements necessary to support patient claims processing.
• Process patient refunds in accordance with organizational policies and procedures.
• Attend required meetings, workshops, seminars, and training programs to maintain current knowledge and support professional growth and development.
• Participate on committees and workgroups as assigned or requested.
• Perform other duties as assigned.

Skills

Insurance billing

Financial counseling

MNsure certification

Tools

MS Office

Job description

Grand Itasca Clinic & Hospital is seeking a Financial Advocate to support patients across locations with billing questions and financial assistance guidance. This role requires knowledge of hospital and clinic billing, insurance verification, and compassionate patient communication.

You will develop cost estimates, assist with charity care and payment plans, and coordinate with MNsure applications while collaborating with our Business Services team to ensure accurate accounts and timely