Patient Financial Navigator

Orlando Health; Orlando (FL); On-site; USD 38,000 - 54,000; Full time

Job summary

Orlando Health is seeking a Financial Counselor to assist patients and families with the payment process, ensuring clear explanations and a compassionate approach. You will touch all aspects of patient finances, from data collection to insurance verification and pre-registration tasks.

The role emphasizes accuracy, professional communication, and adherence to department policies, with responsibilities spanning cash handling, documentation, and collaboration with care teams.

Qualifications

• High School diploma or equivalent required.
• Must complete Patient Financial Services Orientation program and annual educational requirements.

Responsibilities

• Provide exemplary customer service to patients and families.
• Gather and input demographic and financial information accurately.
• Explain forms and obtain signatures from patient/guarantor.
• Obtain authorizations and verify insurance benefits as needed.
• Assist with pre-registration and cashiering duties as required.

Skills

Customer service

Communication

Attention to detail

Data entry

Education

High School diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Orlando Health is seeking a Financial Counselor to assist patients and families with the payment process, ensuring clear explanations and a compassionate approach. You will touch all aspects of patient finances, from data collection to insurance verification and pre-registration tasks.

The role emphasizes accuracy, professional communication, and adherence to department policies, with responsibilities spanning cash handling, documentation, and collaboration with care teams.