Patient Financial Services Manager, Customer Experience

UF Health; Gainesville (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

UF Health in Gainesville seeks a seasoned leader to run day-to-day PFS customer service operations, delivering a high-quality patient financial experience. You will manage front-line teams responsible for patient communications, billing, self-service, and self-pay activity, while partnering with clinical and revenue-cycle stakeholders to drive performance and improvements.

The role emphasizes coaching, process optimization, and data-driven decision making to reduce repeat contacts, shorten

Qualifications

• Requires supervisory experience in hospital or professional billing operations.
• Healthcare revenue cycle knowledge including self-pay engagement, patient communications, and billing workflows.
• Experience with data-driven performance metrics (SLAs, FCR, aging reports, A/R recovery).
• Experience with Epic and revenue cycle technologies.

Responsibilities

• Lead day-to-day PFS customer service operations to deliver high-quality patient financial experience.
• Manage front-line teams responsible for customer service, billing communications, payment solutions, and self-pay activity.
• Drive performance, staff development, and process improvements.
• Partner with clinical and revenue-cycle stakeholders to reduce repeat contacts and aging, and to improve resolution.

Skills

Supervisory experience

Patient billing

Data-driven decision making

Stakeholder management

Process improvement

Communication skills

Service Level Agreements

Aging reports

Epic

Education

Associate degree in Healthcare Administration, Healthcare Management, or related field

Tools

Epic

Job description

UF Health in Gainesville seeks a seasoned leader to run day-to-day PFS customer service operations, delivering a high-quality patient financial experience. You will manage front-line teams responsible for patient communications, billing, self-service, and self-pay activity, while partnering with clinical and revenue-cycle stakeholders to drive performance and improvements.

The role emphasizes coaching, process optimization, and data-driven decision making to reduce repeat contacts, shorten