Patient Financial Navigator

Fulgent-Therapeutics-1; Coppell (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Inform Diagnostics, a Fulgent Genetics Company, is seeking an experienced Patient Financial Counselor to support the revenue cycle and patient benefits department. You will interact with patients, insurance carriers, and providers to verify eligibility, coordinate authorizations, and resolve billing questions.

The role emphasizes accuracy, confidentiality, and customer service in a fast-paced environment. You will review accounts for billing accuracy, manage front-end errors, and assist with

Qualifications

• High School Diploma required; medical certification desirable.
• 1–3 years of Customer Service experience in the health industry.
• 1–3 years of Medical Billing and Coding experience.
• 1–3 years of work in a high call volume setting with insurance and patients.
• Knowledge of CPT-4, ICD-9 and HCPC billing, coding and posting charges in medical billing software.
• Knowledge of insurance guidelines (HMO/PPO, Medicare, Medicaid) and payer requirements.
• HIPAA compliance knowledge and ability to maintain patient confidentiality.

Responsibilities

• Manages front-end benefits verification, coordination, and authorization processes.
• Communicates with payers to validate health plan eligibility and benefits.
• Verifies patient information, processes referrals, and submits claims to insurers.
• Establishes payment plans and assists patients with billing questions.
• Prepares and transmits claims using billing software (electronic and paper).
• Maintains accurate patient demographics and insurance data in the system.

Skills

Customer Service

Billing & Coding

HIPAA compliance

Communication

Microsoft Office

Education

High School Diploma

Medical Certification (desirable)

Tools

Billing software

Microsoft Office Suite

Job description

Inform Diagnostics, a Fulgent Genetics Company, is seeking an experienced Patient Financial Counselor to support the revenue cycle and patient benefits department. You will interact with patients, insurance carriers, and providers to verify eligibility, coordinate authorizations, and resolve billing questions.

The role emphasizes accuracy, confidentiality, and customer service in a fast-paced environment. You will review accounts for billing accuracy, manage front-end errors, and assist with