Patient Financial Experience Coach

Baycare; Florida; On-site; USD 38,000 - 62,000; Full time

Job summary

BayCare in the Tampa Bay area seeks a customer service specialist to lead the patient financial billing team and support escalated inquiries. You will respond to questions via phone and email, acting as a subject matter expert across the Patient Financial Solutions areas.

Responsibilities include documenting responses, training staff, monitoring productivity, and helping meet BayCare service level goals. Requires HS diploma, 2 years CS, 5 years in related field, and CPAT/CPAM/CCAT within 1 year.

Qualifications

• High School Diploma or Equivalent AND 2 years of customer service and 5 years in related field.
• CPAT/CPAM/CCAT within 1 year of hire/transfer into the job.
• Strong communication, listening and documentation skills; able to multi-task between systems and customer contacts.

Responsibilities

• Provide leadership and team member support for all patient financial billing inquiries and escalated calls.
• Respond to patient concerns via telephone and email; identify needs and document appropriately.
• Train team members on processes and communication; monitor productivity and service levels.
• Assist with daily forecast scheduling and ensure adequate coverage to meet goals.

Skills

Active listening

Communication skills

MS Office

Customer service

Multi-tasking

Escalated calls handling

Education

High School Diploma or Equivalent

Associates Degree

Tools

MS Office (Word, Outlook, Excel)

Job description

BayCare in the Tampa Bay area seeks a customer service specialist to lead the patient financial billing team and support escalated inquiries. You will respond to questions via phone and email, acting as a subject matter expert across the Patient Financial Solutions areas.

Responsibilities include documenting responses, training staff, monitoring productivity, and helping meet BayCare service level goals. Requires HS diploma, 2 years CS, 5 years in related field, and CPAT/CPAM/CCAT within 1 year.