Patient Financial Rep

Baycare; Tampa (FL); Hybrid; USD 36,000 - 48,000; Full time

Job summary

BayCare is seeking a Billing Clerk to administer patient accounts, including billing, collections and cash postings. You will document activity, post payments and respond to inquiries with accuracy. The role requires customer service experience, strong communication skills, and solid computer literacy.

Work is hybrid, with Mon-Fri daytime shifts. This position is at BayCare Health System’s Billing-BMGS site in the Tampa area, offering opportunities to collaborate with a large healthcare network.

Qualifications

• HS/GED required.
• 1 year of customer service experience.
• Strong communication and interpersonal skills.
• Proficient computer skills.
• Ability to manage confidential information.

Responsibilities

• Administer patient accounts including billing, collections, customer service, and cash applications.
• Document patient account activity and post payments.
• Research, resolve, and respond to patient inquiries about accounts, payments and balances.
• Follow policies, procedures, and regulations; ensure accuracy and timeliness.
• Assist with reporting and tracking of equipment maintenance as needed.

Skills

Customer service

Interpersonal skills

Communication

Computer skills

Organization skills

Education

High School Diploma or GED

Tools

Billing software

Job description

Details

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary:

Responsible for the administration of patient accounts which includes billing, collections, customer service, and cash applications. Documents patient account activity, posts payments, implements billing guideline changes and identifies trends at a payer specific level. Follows all established policies, procedures, industry regulations and operational standards. Researches, resolves and responds to patient inquiries involving accounts, payments and balances. Follows up on Explanation of Benefits, inventories supplies, reports and tracks equipment maintenance. Performs other duties as assigned.

Minimum Qualifications:

Other information:

Required Education: High School Graduate or GED Equivalent (HS/GED)

Required Experience: 1 year of customer service

Other Requirements:

• Interpersonal Skills
• Ability to communicate clearly
• Computer skills
• Organization Skills
• Professional etiquette, respect and courtesy with others.

Facility:

BayCare Health System, CBO Billing-BMGS

Location: Concourse Ctr

Status: Full Time, Exempt: No

Shift Hours: Monday-Friday 8:00am-4:30pm

Shift: Shift 1

Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies

Weekend Work: None

On Call: No

How often will this team member be working remotely? Hybrid

Equal Opportunity Employer Veterans/Disabled