Patient Financial Counselor I: Billing & Assistance

Physicians Regional Healthcare System; Naples (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Physicians Regional Healthcare System in Naples, FL, seeks a Financial Counselor I to support patient access and revenue cycle operations by verifying insurance coverage, securing financial arrangements, and coordinating patient account management.

This role is a key resource for patients, providing financial counseling, assisting with applications for financial assistance, and ensuring accounts are processed accurately and timely.

Qualifications

• Post-secondary education or training in medical office administration or healthcare administration preferred.
• 0–2 years of experience in healthcare registration, billing, collections, or a related field required.
• 2–4 years of experience in financial counseling or insurance verification preferred.

Responsibilities

• Establishes payment arrangements with patients per policies.
• Completes and submits financial assistance applications and follows up documentation.
• Verifies insurance eligibility and benefits; obtains required authorizations when applicable.
• Reviews daily admission and missed opportunity reports to ensure valid payment sources.
• Responds to patient inquiries about balances, billing, and coverage; returns calls promptly.
• Maintains account documentation in the system with proper comments.
• Coordinates with departments to resolve account issues and ensure accuracy.
• Maintains regular attendance and complies with policies.

Skills

Healthcare billing knowledge

Insurance verification

Customer service

Task prioritization

EHR systems proficiency

Education

Medical Office/Healthcare Administration education

Tools

Google Workspace

Microsoft Office

Electronic Health Records (EHR) systems

Job description

Physicians Regional Healthcare System in Naples, FL, seeks a Financial Counselor I to support patient access and revenue cycle operations by verifying insurance coverage, securing financial arrangements, and coordinating patient account management.

This role is a key resource for patients, providing financial counseling, assisting with applications for financial assistance, and ensuring accounts are processed accurately and timely.