Patient Financial Counselor I

Staff_02 Halifax Staffing Inc.; Daytona Beach (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

Halifax Health in Daytona Beach is seeking a Day shift Patient Account Representative I in Financial Counseling. You will work with patients and guarantors to resolve questions about balances, review insurance coverage, available payment plans, and potential financial assistance.

You will document activity in the billing systems, assess charity needs, and coordinate with patients to determine approvals, while maintaining HIPAA confidentiality and providing courteous service.

Qualifications

• Minimum high school graduate or equivalent required. Associates or Bachelor’s degree from accredited institution is preferred.
• Minimum of two years experience in healthcare billing and/or business office setting, preferably in hospital billing.
• Must be able to communicate with patients effectively while maintaining customer service expectations.
• Preferred experience in Meditech and/or Athena EMR systems.
• General PC knowledge in business setting is required.
• Must have good oral and written communication skills.

Responsibilities

• FINANCIAL COUNSELING - Review patient account for accuracy of insurance coverage information.
• Estimate charges using system and grant estimates upon request.
• Collect payment on patient balances processing them electronically.
• Evaluate patient assistance and charity programs to grant uninsured patients.
• Document all patient contact and activity with billing systems.
• Update billing systems with all demographic and/or insurance revisions timely.
• Collect and record all patient required documents for review of assistance.
• Knowledgeable of HIPAA regulations to ensure the confidentiality and security of protected health information (PHI) when it is received, handled or shared.
• Demonstrate a positive and friendly demeanor even in stressful situations to ensure a positive experience for all customers.
• Communicates in a respectful, positive way with fellow colleagues.
• Comply with HIPAA regulations to ensure the confidentiality and security of protected health information (PHI) when it is received, handled or shared.
• Demonstrate compliance with the Statement of Organizational Ethics and all policies related to the organization's Corporate Compliance Program as evidenced by attendance at applicable educational programs; consistently carrying out job responsibilities ethically and professionally; exhibiting ethical and professional workplace behavior and decision-making; reporting any infractions using the appropriate chain of command and without fear of retribution.
• Perform additional duties as assigned by management.
• Contributes to effective working relationships by demonstrating a positive and helpful attitude with co-workers.

Skills

Communication with patients

HIPAA compliance

EMR system experience

General PC proficiency

Education

High school diploma or equivalent

Associates or Bachelor's degree preferred

Tools

Meditech

Athena EMR

Job description

Halifax Health in Daytona Beach is seeking a Day shift Patient Account Representative I in Financial Counseling. You will work with patients and guarantors to resolve questions about balances, review insurance coverage, available payment plans, and potential financial assistance.

You will document activity in the billing systems, assess charity needs, and coordinate with patients to determine approvals, while maintaining HIPAA confidentiality and providing courteous service.