Patient Financial Counselor: Balance Resolution & Payments

Physicians for Healthy Hospitals Inc.; Hemet (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Physicians for Healthy Hospitals Inc. is seeking a Financial Specialist in Hemet, CA, to assess patient ability to pay for inpatient, observation, or emergency services.

You will counsel patients on financial matters, pursue collections, and help arrange payment plans, ensuring options are explored before discharge. This role requires strong customer service, problem-solving skills, and the ability to work weekends.

Qualifications

• Experience in patient collections within a hospital or medical office setting is required.
• Weekend and/or holiday work required.
• Strong customer service and problem-solving abilities in a fast-paced environment.

Responsibilities

• Assess self-pay patients for ability to pay and pursue payment options prior to discharge.
• Counsel patients on hospital financial matters and collect patient liabilities.
• Assist patients in making appropriate payment arrangements and document interactions.

Skills

Communication skills

Customer service

Problem solving

Oral and written communication

Team collaboration

Education

High school diploma or equivalent

Job description

Physicians for Healthy Hospitals Inc. is seeking a Financial Specialist in Hemet, CA, to assess patient ability to pay for inpatient, observation, or emergency services.

You will counsel patients on financial matters, pursue collections, and help arrange payment plans, ensuring options are explored before discharge. This role requires strong customer service, problem-solving skills, and the ability to work weekends.