Financial Specialist Fulltime/Days 10 hr. Shifts

ADP, Inc.; Hemet (CA); Vor Ort; USD 23.000 - 24.000; Vollzeit

Zusammenfassung

ADP, Inc. Hemet, CA is seeking a Financial Specialist to assess self-pay patients across inpatient, observation, and emergency care and pursue options to resolve balances before discharge. You will counsel patients on hospital finances and assist with payments and payment arrangements.

The role requires strong customer service, problem solving and communication skills, plus one year of hospital collection experience; weekends and some holidays are required in this fast-paced environment.

Qualifikationen

• Completion of high school or equivalent.
• Experience: minimum one year of hospital or medical office collection experience.
• Willingness to work weekends and holidays.

Aufgaben

• Assess self-pay patients' ability to pay for inpatient, observation, or emergency care.
• Counsel patients on hospital financial matters and collect patient liabilities.
• Request and arrange payments and follow up prior to discharge.

Kenntnisse

Customer service

Problem solving

Communication

Data entry

Teamwork

Ausbildung

High school diploma

Tools

AS/400 terminal

CRT

PC

FAX

Jobbeschreibung

Hemet, CA, US

Salary Range: $23.00 To $24.00 Annually

POSITION SUMMARY

Under the supervision of the Director of Patient Access, the Financial Specialist is responsible for the assessment of all self-pay patients receiving Inpatient, Observation, or Emergency care for the ability to pay. The Financial Specialist must use sound judgment and decision-making skills to ensure all options for resolving open patient balances have been pursued prior to the patient’s discharge. In addition the Financial Specialist will counsel patients with respect to hospital financial matters, requesting and collecting payments identified as patient liabilities, as well as assist the patient in making appropriate payment arrangements.

CLASS CHARATERISTICS

Incumbent in this class must have strong customer service and problem solving skills in order to work independently and maintain a positive attitude in a fast paced office environment in order to deal effectively with challenging patients and families in complex situations.

POSITION QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way would be:

Experience:

Minimum One year of previous collection experience in a hospital or medical office required.

Position REQUIRES weekends and possible Holidays

Education

Completion of high school or equivalent.

KNOWLEDGE & ABILITIES

Knowledge of:

• Principles of computer control systems and modern office methods
• Basic concepts of admitting, billing and collection language and procedures.
• Fundamentals of key-disk data entry systems.
• Comprehensive knowledge of State and Federal agency regulations.
• Comprehensive knowledge of EMTALA rules and regulations.
• AS 400 terminal use and operation.

Ability to:

• Effectively communicate both orally and in writing to individuals and groups.
• Establish rapport with and maintain cooperative, productive working relationships with staff, volunteers, groups, and the community.
• Establish and maintain necessary records and controls, prepare reports, charts and correspondence.
• Operate AS400 system, CRT, PC, Fax, photocopier and PBX.
• Obtain and record accurate information.