Patient Financial Counselor – Hospital-Based

Forest View Hospital; Grand Rapids (MI); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision & prescription

401(k) with company match

Generous PTO

Life insurance

Short- and long-term disability

Student loan reimbursement

Tuition reimbursement

Loan forgiveness

Pet insurance

Résumé du poste

Forest View Hospital is seeking a Financial Counselor responsible for reviewing insurance eligibility, benefits and authorization with patients, explaining coverage and collecting remaining balances. The role supports admissions processes and financial counseling within a hospital setting near Grand Rapids, MI.

The position emphasizes accurate data entry in MS4, coordinating with the Business Office, and helping patients understand and access available benefits.

Qualifications

• Bachelor’s Degree and 1-3 years of related experience, e.g., medical billing or collections.
• Ability to effectively communicate with patients, family members, co-workers, and supervisors.
• Maintain confidentiality of sensitive and complex information.
• Strong knowledge of financial counseling, payment planning and collection techniques.

Responsabilités

• Review admissions within 24 hours to verify accuracy of insurance verification and benefits.
• Code and enter the verification of all insurance benefits, approvals, and payments in the MS4 patient record.
• Identify all potential uncompensated cases and notify the Business Office Manager promptly.
• Determine patient co-pays, deductibles and plan limitations, and conduct a financial interview to arrange payment.
• Utilize the Length of Stay formula to guide collection activity.
• Assist self-pay patients with enrollment in Medicaid or other insurance benefit eligibility.
• Report safety concerns and follow hospital safety policies.

Connaissances

Communication

Confidentiality

Financial counseling

Payment collection

Formation

Bachelor’s Degree

Outils

MS4

Description du poste

Forest View Hospital is seeking a Financial Counselor responsible for reviewing insurance eligibility, benefits and authorization with patients, explaining coverage and collecting remaining balances. The role supports admissions processes and financial counseling within a hospital setting near Grand Rapids, MI.

The position emphasizes accurate data entry in MS4, coordinating with the Business Office, and helping patients understand and access available benefits.