Healthcare Financial Counselor

Laurel Ridge Treatment Center; Grand Rapids (MI); On-site; USD 43,000 - 60,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Prescription plan

401(k) match

PTO

Life insurance

Disability insurance

Student loan assistance

Tuition reimbursement

Loan forgiveness

Pet insurance

Job summary

Forest View Hospital in Grand Rapids, MI is seeking a Recruiter to support staffing and onboarding within a psychiatric facility serving children, adolescents and adults. This role emphasizes candidates screening, interview coordination, and accurate record-keeping while maintaining confidentiality.

The position requires a Bachelor’s degree and 1–3 years of related experience, with strong communication skills and knowledge of financial counseling and payment processes.

Qualifications

• Bachelor’s Degree and 1-3 years of related experience.
• The ability to effectively communicate to a variety of stakeholders including patients, family members, co-workers, and Department Supervisors.
• The ability to maintain confidentiality of sensitive and complex information.
• Strong knowledge of financial counseling, payment planning and collection techniques.

Responsibilities

• Reviews admissions within 24 hours to authenticate the accuracy of all (primary and secondary) insurance verification and benefits, demographics and intake scans, creates a new fact sheet for any corrections or changes.
• Accurately codes and enters the verification of all insurance benefits, approvals, and payments in the MS4 patient record.
• Identifies all potential uncompensated cases and notifies the Business Office Manager in a timely manner.
• Determines all applicable patient co-pays, deductibles and plan limitations, including calendar year and lifetime limitations, and conducts a financial interview to arrange for payment.
• Accurately utilizes the accepted Length of Stay (LOS) formula to determine appropriate collection activity.
• Assists self-pay patients with enrollment in Medicaid services, or determines other insurance benefit eligibility and enrollment.
• Reports all safety concerns upon discovery to a supervisor, Loss Control Coordinator, Maintenance and/or Environment of Care (EOC) Committee member.
• Abides by the Hospital’s Safety policies. If injured, complete Employee Accident Report and submit it to the Loss Control Coordinator by the end of the shift worked, and no later than 24 hours after the injury occurred and abides by the Return to Work/Light Duty Program guidelines. If it is a work-related injury and it results in a back injury, completes Back Injury Prevention Training with the Staff Development Coordinator.
• Meets all annual competency requirements as assigned per department standards.
• Performs other duties as assigned/required.

Skills

Communication

Confidentiality

Financial counseling knowledge

Education

Bachelor’s Degree

Job description

Forest View Hospital in Grand Rapids, MI is seeking a Recruiter to support staffing and onboarding within a psychiatric facility serving children, adolescents and adults. This role emphasizes candidates screening, interview coordination, and accurate record-keeping while maintaining confidentiality.

The position requires a Bachelor’s degree and 1–3 years of related experience, with strong communication skills and knowledge of financial counseling and payment processes.